Trinity Western Outfitters Manager

**Bookstore & Retail Manager**

// Bookstore

**Position Purpose and** **Summary**

The Bookstore Manager plans, directs, coordinates, and supervises all day-to-day operations of the campus store. They are responsible for providing and role modeling retail sales and customer service best practices. The Manager is also responsible for supervising and participating in the selection, stocking, purchasing and selling of merchandise and textbooks. The Manager will display a commitment to supporting the overall university and mission of the bookstore as well as demonstrate the University’s values.

**Key Areas of Accountability**

**Bookstore Operations**
- Plan, organize and coordinate all aspects of bookstore operations including purchasing of supplies and books, special orders, merchandising, receiving and shipping, hiring, training and supervision of staff, inventory control and financial management.
- Plan, develop and implement strategies for generating store revenues.
- Develop and manage annual sales budget and performs periodic cost and sales analysis and prepare daily administrative and operational reports as required
- Serve customers, students and staff/faculty, responding quickly to their needs and taking appropriate action.
- Communicate effectively with university faculty, staff, students and campus affiliates
- Assure maintenance of adequate inventory levels of the bookstore, estimate sales levels, determine and order needed supplies to maintain inventory levels.
- Prepare purchase orders as needed for inventory management.
- Assist with pre-inventory preparation and conducting annual bookstore inventory.
- Develop the stores annual marketing plan which includes providing leadership on sales promotion, establishing sales targets, reviewing pricing strategies, maintaining attractive merchandise displays and monitoring sales results.
- Supervise sales floor and cashiering functions and provide excellent customer service.
- Purchases the necessary textbooks for university courses, makes pricing decisions, and keeps track of inventory and sales.
- Communicate and liaise regularly with faculty and staff concerning textbooks deadlines and orders.
- Develop effective textbook buyback programs and return policies.
- Supervise the preparation and return of overstock and defective books.
- Develop, update and implement policy and procedural changes as necessary.

**Campus Mail Services**
- Plan and manage services and activities of university mail facility.
- Coordinate and oversee operations.
- Provide financial management support.

**The Person**

**Skills and Abilities**
- Ability to communicate with diverse groups effectively, both orally and in writing.
- Detail-oriented with ability to self-start and work independent.
- Strong leadership skills.
- Excellent problem solving and decision making skills.
- Entrepreneurial spirit with strong sales and negotiation skills.
- Ability to work well with others and work under pressure.

**Personal**

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

Warm-hearted, dedicated, committed and mature evangelical Christian with a keen desire to serve in family, church, work and community. A firm commitment to TWU’s mission, values, Statement of Faith and Community Covenant. Strength of character and reputation, a pleasant personality with a positive and friendly attitude in the midst of a very busy and challenging atmosphere.

**Servant-Leader Way of Life**: Act in a manner that exemplifies Jesus Christ in all on and off campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

**Key Internal Interactions**

**Reports**:Bookstore staff, Shipping & Receiving, and Mailroom Staff

**Reports to**:SVP, Business Administration & CFO

**Standards & Requirements**

**Education**: Bachelor’s Degree in a business related discipline or equivalent combination of education or experience

**Experience**:3-5 years of experience in retail, especially in the bookstore and/or apparel industry preferred.
- Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing._

Benefits Of Working at TWU:

- A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
- Torch tuition scholarship for dependents of eligible employees attending TWU.
- Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
- Discounts and perks for