Front Desk Agent

1 week ago

Fort Saskatchewan, Canada Stars Inn - Motel Full time

**Job Summary**

**Responsibilities**
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Answer phone calls promptly, providing information about hotel services and responding to inquiries with excellent phone etiquette.
- Handle guest requests and complaints professionally, ensuring timely resolution.
- Maintain accurate records of guest information and reservations using hotel management software.
- Assist guests with information and directions or recommendations for local attractions.
- Collaborate with housekeeping and maintenance teams to ensure that guest rooms are ready for occupancy.
- Process payments and maintain cash drawer accuracy
- Maintain records and balance daily transactions during shift and Audit.
- Uphold hotel policies and procedures while maintaining a high standard of hospitality.

**Requirements**:

- Previous experience in guest services or hospitality is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent phone etiquette and communication skills, both verbal and written.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with front desk operations in a hotel setting is advantageous.
- Proficient in using phone systems and hotel management software.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong organizational skills with attention to detail to manage multiple tasks effectively.

Join our team as a Front Desk Agent where your hospitality skills will shine, creating memorable experiences for our guests

**Job Types**: Full-time, Seasonal
Contract length: 6 months

Pay: From $15.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

Application question(s):

- Do you have Choice Advantage or Skytouch Reservation system experience?

Work Location: In person

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