Online Chat Assistant

5 days ago


Etobicoke, Canada New Gill Furniture Full time

**About Us**: New Gill Furniture is a premier furniture retailer in Canada, dedicated to providing high-quality products and exceptional customer service. We take pride in our commitment to helping customers create beautiful and functional living spaces. We are currently seeking a friendly and proactive Online Chat Assistant to join our team.

As an Online Chat Assistant, you will be the first point of contact for our customers through our online chat platform. Your primary responsibility will be to assist customers with inquiries, provide information about our furniture products, and ensure a seamless online shopping experience.

**Key Responsibilities**:

- Engage with customers via online chat, responding to inquiries promptly and professionally.
- Provide detailed information about our furniture inventory, pricing, and delivery options.
- Assist customers in placing orders and addressing any product-related questions or concerns.
- Resolve customer issues effectively, ensuring a high level of satisfaction.
- Collaborate with team members to enhance customer service processes and improve the online experience.
- Maintain accurate records of customer interactions and feedback.

**Qualifications**:

- Excellent written communication skills with a friendly and approachable demeanor.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Previous experience in customer service or online support is an asset.

**What We Offer**:

- Competitive salary and benefits package.
- Flexible work hours and the option to work remotely.
- A supportive and collaborative team environment.
- Opportunities for professional development and growth within the company.

**Job Types**: Full-time, Part-time, Internship / Co-op

Pay: $23.74-$25.10 per hour

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: On the road



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