IT Technical Support

5 days ago

Guelph, Canada Nutrasource Full time

**Job Overview**:
The IT, Technical Support employee is responsible for providing day-to-day support within the office to colleagues, maintain technology equipment, and actively participate in department projects.

**Primary Responsibilities**:

- Provide a high level of customer service with responding, analysing, resolving and documenting client incidents and inquiries;
- Provide technical assistance and guidance to employees in the use of software, workstations, smartphones, videoconference equipment and best practices;
- Install, configure, and maintain computer equipment and software, replace defective or obsolete devices, and deploy software on workstations
- Create/maintain user accounts in Active Directory infrastructure and O365
- Develop manuals, procedures, and other documentation
- Identify and escalate security incidents and systematic technical issues;
- Assist in training new employees with respect to IT use
- Work with vendors for warranty tasks
- Perform other related duties as required

**Core Competencies**:

- Experience with O365, Sharepoint and Active Directory
- Excellent communication skills, both verbal and written.
- Good interpersonal skills and a client-oriented approach
- Must possess strong multitasking capabilities and be detail oriented.
- Able to work independently, with strong analytical, planning and organization skills
- Motivated and able to quickly learn

**Education and Experience**:

- College/University diploma in Information Technology or computer-related program
- At least 2 years’ experience in an IT Support role

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: One location

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