Customer Care Technician

**Who we are**

Founded in 1977, the Westbow Group of Companies is made up of high-quality businesses throughout various industries. Based in Chilliwack, BC with operations in Western Canada and Guatemala City, our companies tackle construction, investing, agriculture and non-profit causes, constantly aiming to produce Quality for Generations. We are a company that prides itself on its values:

- We work hard, we work smart
- We build lasting value
- We are creative and innovative
- We have fun
- We care
- We act with integrity

**About the role**

Reporting to the Customer Care Manager and working closely with the Team Lead, the Customer Care Technician is responsible for conducting repairs for homeowners of Westbow homes and tenants of Prokey Living properties. The focus of this role is to attain high customer satisfaction by providing quality and timely repairs, as well as providing strong communication throughout the warranty period.

**What you’re great at**
- Providing excellent customer service
- Problem solving and providing solutions
- Working collaboratively in a team
- Keeping organized
- Building and maintaining relationships with contractors

**What you’ll be doing**
- Completing repairs on new homes in accordance with the Residential Performance Guide and New Home Warranty
- Working to actively lower total deficiencies
- Building relationships with customers and tenants
- Instructing homeowners on how to perform ongoing maintenance
- Reporting on daily activities
- Building and maintaining relationships with contractors
- Working to actively improve quality by reporting commonly found deficiencies
- Advising customers on warranty parameters and building standards
- To represent Westbow's core values and strive to continuously improve all facets of the role and customer experience
- Ensuring sufficient follow-up with customers and/or trades to confirm jobs get completed to satisfaction
- Ensuring health and safety policies are complied with

**What we’re looking for**
- Minimum 5 years of residential construction experience
- Well rounded construction skills including finish carpentry, drywall, and painting repairs.
- Knowledge around mechanical systems preferred
- Certification on Forklifts, Genie or other lift machines considered an asset; or willingness to complete training
- Basic computer usage abilities including the ability to learn and navigate various software
- Physically able to lift up to 50lbs
- Ability to travel between local sites as needed, along with a valid drivers license and a reliable vehicle

**What you can expect from us**
- Medical and Dental benefits package
- RRSP Matching program
- Investment opportunities with Westbow Capital
- New home discounts
- Professional development opportunities
- Supportive team and leadership staff
- Casual and energetic work environment
- Flexible work schedules
- Fun and inclusive company events
- Volunteer opportunities with Westbow Gives Back

At Westbow our vision is to create a world where every person has the skills and opportunities to reach their greatest potential. We value our employees; we are creative and innovative, and we strive to build lasting value in all that we do. We offer a casual and flexible work environment, growth and development opportunities, investment matching and new home discounts.

**Salary**: $28.00-$32.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

**Experience**:

- residential construction: 5 years (preferred)

Work Location: In person