IT Technician

**AdvanTec Marine** is looking for a couple experienced and energetic **IT Technician**to join our IT department in Chilliwack, BC.

**Why come work for us**:

- ** AdvanTec Marine** is growing and there are opportunities to grow with the company.
- We offer competitive compensation packages; full-time employees are eligible for our benefits package and RRSP matching program.
- Includes: Medical, Dental and Vision Care
- Life Insurance, Critical Illness, EAP and LTD
- We value our employees, and everyone has a voice in the organization.
- Our **IT Technicians** have a starting **salary range of $45,000-$55,000** per annum based on experience and an assessment during the interview stage. Increases are then reviewed throughout employment.

The role of the IT Technician is to assist internal and remote end-users with installation, troubleshooting, and diagnosing hardware and software issues. The IT technician also assists IT Administrators with maintaining a standardized, reliable, and secure information technology infrastructure so the company can effectively execute its vision and mission.

**Essential Functions for this Role are**:

- Provide IT technical expertise and support to both on-premise and remote end-users.
- Assist the IT Administrators with various technology-related initiatives, deployments, upgrades and repairs.
- Maintain an inventory of IT hardware and software licenses.
- Keep current on the trends, issues, and current technologies in the IT industry.
- Work in accordance with documented procedures and complete all applicable records

**Experience, Qualifications, and Skills required**:

- Some formal education in IT or equivalent work experience and education.
- At least 2 years of end-user technical support and troubleshooting experience
- Entry-level knowledge of VMware, Active Directory, Windows 10/11, Office 0365 as well as Office Apps including Adobe Acrobat.
- Strong English skills.
- Working knowledge of troubleshooting network printers.
- Experience working with a help desk ticketing system.
- Working Knowledge on how to image and set up a workstation for an end user.
- Basic cybersecurity awareness.
- Demonstrate exceptional technical problem-solving skills and troubleshooting ability.
- Excellent written and verbal communication skills, especially in assisting and supporting people with varying degrees of technical knowledge.
- Treat end-users like customers, always polite and helpful.
- Innate desire to continually learn and improve.

Thank you for your interest in **AdvanTec Marine**. We thank all applicants for their interest, only those to be interviewed will be contacted.