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Supervisor, Licensing
3 weeks ago
Position Type:
Regular Full Time (RFT)
Closing Date:
June 5, 2025
Salary/Wage Range:
$100,375.00 - $125,469.00
Working for the City of Burlington
A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.
We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.
Please note: the Salary/Wage Range is currently under review.
Hours of Work
35 hours per week
Department
By-Law Compliance
Location
Position Overview
This position is responsible for the daily supervision of the Licensing and Administration section. The Supervisor is responsible for managing workload distribution, performance management and ensuring that interpretation and administration of applicable licensing by-laws and financial policies are followed and processed. Licensing is regulated and implemented in municipalities for several reasons, which include regulation and compliance, revenue generation, consumer protection, public safety, zoning and land use control, community planning, accountability and oversight, public health and sanitation.
Responsibilities
The Supervisor, Licensing & Administration will be responsible to:
- Supervise the daily operation including workload distribution, training and performance management for Licensing Coordinators who are responsible administering business licences and permits in accordance with city by-laws.- Ensuring staff follow corporate policies (including financial regulations) and procedures, implementing sectional department and sectional policies/procedures and have appropriate tools to function effectively.- Monitoring performance to ensure consistent service levels.- Responding to customer (public, Council, other departments and outside agencies) inquires which are typically complaints related to service levels.- Regularly reviews processes implements alternative process improvements to provide better customer experience and efficiency.- Liaises, coordinates and maintains relationships with outside agencies and other enforcement partners such as Public Health, Halton Regional Polices Service, Provincial Ministry Staff required to ensure Burlington's administrative processes are in compliance and consistent with applicable law and currents standard and/or practices.- Responsible for developing and maintaining standards and procedures for records management related to Licensing Administration and By-law Enforcement administration. Ensuring staff are collecting, reviewing and documenting the appropriate records when administering tasks as per applicable law- Responsible for providing appropriate performance indicator data and making recommendations to senior management regarding staffing levels, process changes and future budget needs. Must ensure daily purchases meet corporate procurement and budget guidelines.- Duties and responsibilities are inclusive, but not limited to the above.
Requirements
Police Check Requirement
Accommodations
if you require accommodation to ensure your equal participation in the recruitment and selection process.
Note to Applicants:
