Customer Service Representative

2 weeks ago

Owen Sound, Canada City of Owen Sound Full time

**Customer Service Representative**

**Job Type: Permanent Part-Time**

**Job Posting #: 2025-30**

**Group: CUPE 1189-00**

**Department: Corporate Services**

**Location: Owen Sound, ON**

Are you a detail-oriented professional with a passion for customer service and community engagement? The City of Owen Sound is hiring a **Customer Service Representative** to provide front-line support at City Hall, assisting residents and visitors with inquiries, payments, and municipal services.

**What You’ll Do**

As a Service Owen Sound Representative, you’ll:

- Process payments for taxes, utilities, licenses, transit, parking, and other services.
- Handle facility bookings, donations, and registration for various City programs.
- Maintain accurate financial records and perform daily reconciliations.
- Support administrative tasks, including address changes, billing updates, and account statements.
- Direct customers to appropriate resources for non-City-related inquiries.
- Ensure confidentiality and uphold City policies and procedures.

**What We’re Looking For**

**Education & Experience**:

- College diploma in Accounting, Business Administration, or a related field (or equivalent experience).
- Minimum 2 years of customer service or administrative experience.
- Municipal experience considered an asset.

**Skills & Competencies**:

- Strong customer service and communication skills.
- Proficiency in Microsoft Office and municipal software (e.g., Great Plains, PerfectMind, ShoreTel).
- High attention to detail and accuracy in cash handling and data entry.
- Ability to multitask in a fast-paced environment and adapt to change.
- Knowledge of Owen Sound and municipal operations is an asset.
- Ability to maintain confidentiality.

**Other Requirements**:

- Criminal record check.

**Compensation & Benefits**
- ** Wage**: $28.17-$33.16/hour
- **Hours**: 24 hours/week, Monday-Friday (4-5 hours/day). Flexibility to work additional hours may be required to support operational needs, including vacation coverage and other team support needs.
- **Benefits**: 50/50 co-pay health & dental coverage, OMERS defined benefit pension plan

**Why Join Us?**
- Be the welcoming face of City Hall and help residents access essential services.
- Work in a supportive, inclusive, and community-focused environment.
- Enjoy a dynamic role with variety and meaningful public interaction.

**Why Owen Sound?**

Enjoy the perfect balance of urban convenience and natural beauty. With access to a bustling arts scene, diverse culinary experiences, and numerous outdoor activities, Owen Sound is the ideal place to live and work.

**How to Apply**:
**Equal Opportunity Employer Statement**:
The City of Owen Sound values diversity and is committed to providing an inclusive workplace. We will accommodate the needs of applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act throughout the hiring process.

**Privacy Statement**:
Availability/Shifts

Days: Monday, Tuesday, Wednesday, Thursday, Friday

Languages

English

  • Operations Customer Service Representative

    2 weeks ago

    Owen Sound, Canada Intelcom Full time

    Ride the next mile with us! - Why choose Intelcom and become one of our Operations Customer Service Representative? - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a fast pace and being organized so that all packages are accounted...

  • Customer Service Representative

    17 hours ago

    Owen Sound, Canada Randy's Lock-Safe & Alarm Inc. Full time

    **About us**: Randy’s Lock-Safe & Alarm Inc. is a full service security company that is locally owned and operated, serving Midwestern Ontario for over 35 years. We strive to provide each customer with a positive experience, and knowledge to help assist them with choosing the best product for their individual requirements. Providing excellent customer...

  • Customer Service Representative

    1 week ago

    Parry Sound, Canada Ministry of Public and Business Service Delivery and Procurement Full time

    **Customer Service Representative**: **Job ID**: - 232552 **Posting status**: - Open **Organization**: - Ministry of Public and Business Service Delivery and Procurement **Division**: - ServiceOntario **City**: - Parry Sound **Position(s) language**: - English **Job term**: - 1 Permanent **Job code**: - 95423 - Customer Service Rep...

  • District Sales Representative

    17 hours ago

    Owen Sound, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... We are excited that you are thinking about opportunities with us, and we have an...

  • Customer Service Representative

    2 weeks ago

    Owen Sound, Canada Scotiabank Full time

    Requisition ID: 196737 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...

  • Sales Representative

    2 days ago

    Owen Sound, Canada City Electric Supply Canada Full time

    Join our vibrant team at City Electric Supply as a Sales Representative and embark on an exciting new career adventure! We're not just another company; we're a family-owned electrical wholesaler with a global reach and a local touch. If you're a friendly, motivated individual who thrives on providing incredible customer service, then we've got the perfect...

  • Retail Customer Service Supervisor

    3 weeks ago

    Owen Sound, Canada PetSmart Full time

    Join to apply for the Retail Customer Service Supervisor role at PetSmart1 day ago Be among the first 25 applicantsJoin to apply for the Retail Customer Service Supervisor role at PetSmartPetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!Retail Customer Service Supervisor (Key Holder)About Life At PetSmartAt PetSmart, we’re more than...

  • Customer Service Representative/cashier

    2 days ago

    Parry Sound, Canada Dunn's Parry Sound Self Storage Full time

    Dunn’s Parry Sound Self Storage and U-Haul facility is offering full to part time employment including Saturday's from 10:00AM - 2:00PM. We are looking for a dependable person with customer service experience, a self-motivated team player with great phone skills must be proficient in Microsoft Office. You will be working alone at times and with others,...

  • Client Service Representative

    17 hours ago

    Owen Sound, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Dispatcher/customer Service

    1 week ago

    Owen Sound, Canada Albright Trucking Inc Full time

    **About us** Albright Trucking Inc is a small business in Owen Sound, ON N4K 5N6. We are professional, fast-paced, and social. **Our work environment includes**: - Modern office setting - Casual work attire **Hours**: 1:30pm-7:00pm Monday-Friday **Responsibilities**: - Provide exceptional customer service by addressing inquiries and resolving issues...