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HR & Operations Manager
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Located in the heart of Ottawa’s Glebe neighborhood, Emond Harnden is a progressive and exciting place to begin or enhance your career. As a boutique labour and employment law firm, we have been representing the interests of management in both official languages since 1987. **Job Summary** We are seeking a dynamic HR & Operations Manager with exceptional emotional intelligence and strategic thinking skills. Reporting directly to the Chief Operating Officer, this role has primary responsibility for three critical functions within our organization: Human Resources, Legal Support, and Facilities. If you are an experienced leader who thrives on both strategy and hands-on execution, and if you're passionate about driving excellence in these areas, we want to hear from you. **Human Resources** - Drive end-to-end recruitment processes for support staff, legal students, and lawyers. - Cultivate an exceptional onboarding experience, including orientation, training, and knowledge transfer. - Efficiently manage bi-weekly payroll processing within established guidelines. - Administer our comprehensive benefits package, including group insurance and RRSPs. - Own and enhance HR policies, ensuring proper documentation, dissemination, and training. - Lead our internal compensation program, participating in salary surveys and making annual compensation recommendations. - Address and investigate employee relations issues, involving appropriate governance committees where necessary. - Ensure legislative compliance with the Law Society of Ontario, including annual and quarterly report submissions and fees, and managing association membership. - Advance employee engagement through various initiatives and staff events. **Legal Support** - Provide direct oversight to the Legal Support Specialist and indirect oversight to the Legal Assistant team. - Cultivate a culture of high performance, normalize feedback, and coach individual team members. - Manage Legal Assistant assignments, succession planning, and absences. - Ensure high levels of customer (Lawyer) satisfaction with legal support. - Develop and enforce Legal Assistant policies and procedures, including documentation, dissemination, and training. - Conduct regular meetings with the Legal Assistant group. - Stay informed about industry best practices and trends, implementing new policies and processes as needed to enhance the Legal Assistant role. **Facilities** - Oversee the Facilities Assistant, handling escalations that cannot be resolved at the administrative level. - Lead space renovation and improvement projects. - Develop and implement operational processes and ensure compliance. - Chair the Health & Safety committee and lead organizational training initiatives to maintain compliance with the Ministry of Labour. - Maintain relationships with building owners and property management. - Liaise with external service providers and vendors, regularly updating and reviewing contracts. The HR & Operations Manager will collaborate with various team members at key times to achieve organizational objectives. **Knowledge and Skills** - Proven interpersonal and communication skills. - Strong team and individual coaching abilities. - Demonstrated experience in managing people, programs, and projects. - Confidence in data analysis and the use of performance metrics. - Adaptability and comfort in working with ambiguity. - An orientation towards a "service" culture. - A quick and solution-focused approach - The ability to thrive in a dynamic, fast-paced, and ever-evolving environment. **Mandatory Requirements** - Post-secondary education in Business Administration, Human Resources, Operations Management, or a related field. - Minimum of 5 years of full-time experience as an Administrative Manager/Leader or in a similar role, preferably in a legal or professional services environment. - CHRP/CHRL certification would be considered an asset. - Bilingualism (English and French) is desirable. **How to Apply** **Job Types**: Full-time, Permanent **Benefits**: - Company events - Dental care - Employee assistance program - Extended health care - Life insurance - On-site parking - Paid time off - RRSP match - Wellness program Work Location: Hybrid remote in Ottawa, ON K1S 3V1
