Customer Success Manager

About PostGrid:

PostGrid is a global leader in enterprise SaaS platforms for automated offline communications. Our robust APIs empower organizations to create, personalize, and dispatch physical mail letters, postcards, checks, and more to any address on the globe without ever touching an envelope, while ensuring clean address data. Operating at a massive scale across multiple regions, we're redefining how brands connect with people beyond the inbox. If you're driven to build category-defining technology and want to shape the future of offline communications, join our high-calibre team and help us transform the way the world sends mail.

About The Team:

The Customer Success team is the engine of customer advocacy and growth at PostGrid. We are a dynamic, strategic group dedicated to ensuring our enterprise clients achieve maximum value from our platform, driving long-term retention and expansion. We act as a critical bridge between our clients and our internal teams, influencing product direction and fostering deep, enduring partnerships essential for our continued success.

What you'll do:

Are you an experienced Customer Success Manager who enjoys partnering with diverse client segments? Do you excel at breaking down complex issues and transforming challenges into opportunities for meaningful impact? We are seeking an exceptional Customer Success Manager to work closely with our most strategic clients across all levels. This exciting role gives you the platform to influence product development, build deep customer partnerships, and elevate the customer journey at scale.

Your Responsibilities:

• Strategic Advising:
  Serve as a strategic advisor to all customers, guiding them through product adoption and long-term success.
• Relationship Management:
  Build and nurture trusted relationships with senior stakeholders and decision-makers across large organizations.
• Cross-Functional Collaboration:
  Collaborate with internal teams to ensure high-touch service, seamless onboarding, and timely issue resolution for enterprise accounts.
• Retention & Expansion:
  Proactively identify risks and opportunities, driving retention, engagement, and expansion strategies within enterprise portfolios.
• Account Management:
  Maintain thorough and organized client records to support high standards of service across large, multi-department clients.
• Revenue Growth:
  Identify and execute upsell and cross-sell opportunities that align with enterprise customer goals and business outcomes.

What Will You Bring To This Role:

You are a proactive and strategic Customer Success professional with a passion for building lasting customer relationships. You have a proven track record of managing enterprise clients, simplifying complex technical concepts for diverse audiences, and driving customer success at scale.

Minimum Requirements:

• Proven experience as a Customer Success Manager in the SaaS space, with a strong track record of managing clients across all levels.
• Excellent communication and stakeholder management skills, with the ability to engage and influence at all levels.
• Skilled in simplifying complex technical concepts for diverse audiences.
• Ability to manage multiple accounts in a fast-paced, dynamic environment.
• A customer-first mindset, with a deep passion for driving success.

Preferred Qualifications:

• Experience with CRM software like Zoho CRM.
• A technical background or experience working with API-driven products.
• Experience in the logistics, marketing technology, or supply chain sectors.

Our Commitment to Diversity:

PostGrid is an equal opportunity employer and values the diversity of backgrounds and perspectives.
We strive to cultivate an inclusive environment of understanding to have a greater impact on our business and our customers. We encourage applicants from underrepresented groups and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history, in accordance with applicable local, state, and/or federal laws.

Ready to make your mark?

Join PostGrid's tight-knit, high-energy team and build technology that powers global offline communications. With competitive pay, flexible work, and a learning-obsessed culture, you'll ship bold ideas fast and see your impact instantly. Hungry for a challenge? Apply today and help us reinvent how the world connects beyond the inbox.