Production Service Technician

2 days ago

Edmonton, Canada Xerox Full time

-We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional production service technicians to delight our customers. **Primary Responsibilities**: - Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction. - Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment - Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software. - Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment - Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices **Skills and Qualifications**: - Senior Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran. - Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals We value dependable employees who are eager to meet deadlines. - Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check. - This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components. - Useful certifications for this role: **Here’s what success looks like in the first 60 days**: - You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories: - Comprehensive understanding of our company and customer service culture - Clear expectations in reference of call load, territory alignment and client satisfaction - Thorough knowledge base of the equipment and inventory needs to support your territory - Actively and correctly completing service calls independently. LI-MD1

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