Client Service Representative Csr

4 days ago

Barrie, Canada Kaduceus Inc. Full time

Responsibilities
- Provide first level support, including password resets
- Complete call summaries within the case management system, identifying areas for follow-up as required
- Liaise with client representatives, internal consultants and administrators, insurance and financial company representatives regarding escalated member inquiries
- Monitor and resolve client escalations in a timely manner
- Adhere to client service level agreement
- Other tasks or special projects as required

Qualifications and skills:

- Excellent verbal and written skills
- Bilingualism is an asset
- Exceptional customer focus and strong professional acumen
- Post-secondary education or appropriate training and experience
- Experience in a specialized call centre environment is an asset
- Demonstrated ability to be an active listener

**Job Types**: Full-time, Permanent

Pay: $25.10-$34.97 per hour

Schedule:

- Day shift

Ability to commute/relocate:

- Barrie, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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