Client Service Representative Csr
3 days ago
Responsibilities
- Provide first level support, including password resets
- Complete call summaries within the case management system, identifying areas for follow-up as required
- Liaise with client representatives, internal consultants and administrators, insurance and financial company representatives regarding escalated member inquiries
- Monitor and resolve client escalations in a timely manner
- Adhere to client service level agreement
- Other tasks or special projects as required
Qualifications and skills:
- Excellent verbal and written skills
- Bilingualism is an asset
- Exceptional customer focus and strong professional acumen
- Post-secondary education or appropriate training and experience
- Experience in a specialized call centre environment is an asset
- Demonstrated ability to be an active listener
**Job Types**: Full-time, Permanent
Pay: $25.10-$34.97 per hour
Schedule:
- Day shift
Ability to commute/relocate:
- Barrie, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
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