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Full Time Client Service Representative

3 weeks ago

Barrie, Ontario, Canada Continental Currency Exchange Full time

About Us:

As one of Canada's premier Foreign Exchange (FX) retailers, Continental Currency Exchange is dedicated to delivering unparalleled FX services and products while ensuring our customers receive the best FX rates in town. Seize the opportunity to be a part of a vibrant, diverse, and team-driven environment where client satisfaction is at the heart of everything we do. Join us and make an impact

Job Description:

As a CSR, you'll be at the forefront of processing foreign exchange transactions, handling client inquiries, and maintaining precise records. Reporting to the Branch Manager, you'll deliver exceptional service to CCE's clients and represent the company with excellence. This role is perfect for someone passionate about customer service and building strong client relationships. Join us and make a difference every day

Main Responsibilities:

Client Service

  • Provide prompt and efficient service to clients both in person and by phone.
  • Resolve complex client issues and complaints respectfully.
  • Promote and cross-sell financial products and services.
  • Accurately process FX transactions, EFT transfers, draft processing, and more

Branch Operations

  • Assist with opening and closing procedures of the branch.
  • Maintain and accurately update client records.
  • Support marketing campaigns and social media initiatives.
  • Adhere to company policies, procedures, and compliance guidelines.

Sales and Business Development

  • Support the marketing team in executing marketing and sales initiatives to achieve potential clients.
  • Aim to preserve client relationships by identifying sales opportunities with individuals and corporate clients by understanding the client's needs and recommending additional services/products.

Qualifications:

Education

  • High school diploma or equivalent

Experience

  • Minimum of 2 years in a customer service and/or retail environment.
  • Minimum of 2 years handling cash.

Skills

  • Excellent written and verbal communication skills
  • Strong numerical and analytical abilities with exceptional attention to detail.
  • Proficiency with Microsoft Word and Excel.
  • Exceptional customer service skills and ability to build and maintain strong client relationships.

Why Join Us:

Join the Continental Currency Exchange team and immerse yourself in an inclusive and diverse workplace that mirrors the vibrant communities we serve. With opportunities for career advancement and professional development, this is your chance to be part of a supportive, dynamic, and fun team

The posting is for an existing vacancy.

Benefits

  • Comprehensive benefits package (details provided after probationary period).

Schedule

  • Full-time position.
  • Flexible availability, including evenings and weekends.

Other Key Words: CSR, Customer Service Representative, Teller, Retail

Job Type: Full-time

Pay: $18.25-$18.50 per hour

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • RRSP match
  • Vision care

Work Location: In person