Help Desk Technician

1 week ago

Greater Sudbury, Canada Lloyd Business IT Solutions Full time

**Work Setting**:

- Consulting firm
- Help desk

**Specific Skills**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide business systems, network and Internet support to users in response to identified difficulties

**Own Tools/Equipment**:

- Computer
- Internet access
- Cellular phone

**Transportation/Travel Information**:

- Own transportation
- Valid driver's licence
- Travel expenses not paid by employer

**Work Conditions and Physical Capabilities**:

- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Handling heavy loads
- Attention to detail
- Tight deadlines

**Computer and Technology Knowledge**:

- TCP/IP
- Spreadsheet
- MS Windows
- Internet
- Database software
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Servers
- File management software
- Presentation software
- Communication software
- Image editing software
- Programming software
- Software development
- MS Office
- SharePoint
- Wireless networks
- Multimedia software

**Personal Suitability**:

- Initiative
- Effective interpersonal skills
- Accurate
- Team player
- Excellent oral communication
- Excellent written communication
- Organized

**Workplace information**:

- Remote work available

**Other benefits**:

- Free parking available
- Parking available

**Screening questions**:

- Are you currently legally able to work in Canada?
- Are you currently a student?

**Student status**:

- Full time enrollment

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