Service Desk Technician

Do you enjoy technical troubleshooting and problem solving?
- Do you enjoy working in a team environment with a highly collaborative group of passionate IT professionals?
- Does implementing new technology and security-based initiatives excite you?
- Are you ready to grow and develop your IT career?

If you scored** four for four**, JLR has a home for you We’ve opened a role in our Sudbury office for a talented person to expand their IT career in a collaborative and team-oriented environment. You’ll be supported by a Platinum Club member of Canada’s Best Managed program, 100% employee-owned firm that has a long-established reputation for quality services in multiple sectors, while you take on existing clients, develop new relationships, and deliver world-class, innovative solutions that support community building and growth in our cities.

JLR is a creative, tight-knit, and mentorship-focused community with unique opportunities for driven people with tenacity and spirit. Our organization is made up of diverse employee-owners with specialized expertise in a wide range of disciplines. Joining the JLR team means being part of a dynamic group of innovative engineering, architecture, and planning professionals and support staff. You will have the opportunity to be part of a team committed to IT excellence.

If you are innovative and collaborative, thrive when presented with new challenges, and are eager to take your career in new directions, then JLR is the right environment for you.

**Your Role**:
Choose your own adventure Let’s talk about how your skills, experience, goals, and passions can find a home at JLR. Your role will include:

- Working with end users to develop an understanding of the needs and uses of their PCs, including hardware and software.
- Analyzing and diagnosing problems reported by end users.
- Asset inventory control and providing cellphone maintenance, deployment, and assistance.
- Evaluating the condition of IT equipment and distributing as required.

**Why Join Us?**

***We live, work, breathe, sleep, and thrive in the communities we build. We’re growing our presence in both eastern and western Ontario and all along the great lakes and St. Lawrence River corridor. We’re proud of our reputation and longevity in the Ottawa Region and we love northern Ontario and the glorious bounty of the natural would. You should also know:

- We’re 100% employee owned with share ownership opportunities at all levels.
- Work-life balance is strongly encouraged, including flexibility with work hours and remote working (and you’ll benefit from remote working stipends to help offset the cost of setting up a productive home-work environment).
- We offer stable, long-term employment with opportunities for advancement based on merit, skill, and initiative and an open-door policy where communication is strongly encouraged.
- We foster a friendly, welcoming, and team-oriented atmosphere that encourages innovation and collaboration.
- We have an established depth of technical and support resources that can efficiently and effectively deliver small and large multidisciplinary projects.
- We provide a flexible career direction with opportunities to choose your own path and interesting and exciting assignments ranging in size and type.
- We provide competitive salaries, reviewed annually.
- Health and dental benefits and RRSP/DPSP programs are offered immediately.
- Our merit-and-profit bonus program is our key to recognizing performance.
- Extracurricular social events are provided so we can all have some fun along the way (“Prom”, golf tournaments, sports teams, department lunches, summer BBQs, and much more).

**Application Instructions**
- At JLR, each of us contributes to inclusion and we all have a role to play. Our culture is the result of our behaviours, our personal commitment, our curiosity, how we collaborate, and the ways that we courageously share our perspectives and encourage others to do the same. In turn, our environment inspires us to try new things, speak openly, and be bold. It brings us together in ways that help us stand out. Our inclusive culture empowers all of us to connect, belong, and grow._