Clinic Manager

**Seeking F/T Clinical Manager w/ Outgoing Personality** * Massage Experts Bedford is Hiring: 1595 Bedford Hwy Bedford, NS B4A 3Y4 * * Our Business Hours Are: Monday - Friday - 9:00am - 7:00pm Saturdays - 10:00am - 6:00pm Sundays - closed We are a thriving, health-focused clinic. Our Front Desk is at the forefront of the organization, welcoming new clients and member clients to our busy clinic. **We want someone who will turn a “can’t into a can”** **Working alongside leaders within the health services industry, you will be taking the brand to the next level with your highly skilled customer service skills, your keen eye for detail in administration and your entrepreneurial spirit providing innovative ideas to increase revenues.** JOB DESCRIPTION: * Reporting to the Clinic Owner, this position will be working in a team environment, greeting clients, managing files, answering phones, booking appointments, providing knowledge based opinions, managing insurance claims, increasing repeat business as well as being the right hand in all things governing the smooth operations of the clinic. **RESPONSIBILITIES**: - Always provide in-depth knowledge of the benefits of Club MEx membership to all non-member clients - Build clinic loyalty by exceeding service expectations and relationship building - Providing excellent leadership to all staff - Providing a hospitable experience to all clients - Manage appointment bookings and staff schedules - Ensure the clinic is clean and laundry done at all times - Oversee all aspects of daily operations - Greet clients professionally - Data input and filing - Answer telephone and provide clinic information to callers - Complete billing to clients and insurance companies - Daily financial reconciliation - Manage employee tips and tip float - Reconcile monthly insurance reports - Charge monthly membership fees - General administrative and clerical support - Work with appointment software - Manage laundry flow - Other duties as assigned by Clinic Owner and Corporate Office **CANDIDATE QUALIFICATIONS**: - Excellent communication skills - Professional and Mature - Self-Starter - Motivated by Client Interaction - Takes Pride in their Work and their Employer - Has a "Superior Customer Experience" Mentality - Team Spirit **JOB REQUIREMENTS**: - Communication fluently written and spoken in English - Any other language will be considered an asset - Insurance processing experience is an asset - Managing social media pages will be considered an asset - Hiring experience is considered an asset - Previous experience working in a professional office environment - Experience in customer service or sales, over the phone or face to face - Comfortable with basic computer windows-based programs - Ease of using Microsoft Office products - High degree of accuracy in clerical data entry functions. - Comfort with social media responsibilities - Clean criminal record **COMPENSATION AND BENEFITS**: Our goal is to help people ** Feel Better, More Often** Proud Member of the Canadian Franchise Association **Massage Experts Bedford**: - **Feel Better, More Often**_ **Job Types**: Permanent, Full-time **Benefits**: - Dental care - Discounted or free food - Extended health care - Flexible schedule - On-site parking - Paid time off - Store discount - Vision care Schedule: - 8 hour shift - Monday to Friday Supplemental pay types: - Bonus pay - Commission pay - Overtime pay Work remotely: - No Pay: From $20.00 per hour Expected hours: 35 - 40 per week Additional pay: - Commission pay **Benefits**: - Dental care - Extended health care - Life insurance - On-site parking - Paid time off - Store discount Flexible language requirement: - English not required Schedule: - Monday to Friday - Weekends as needed Work Location: In person