Supervisor - Client Services (Supportive Housing)

**About Us**:
We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay healthy, safe, connected, and live as independently as possible.

**Job Summary**:
The Supervisor, Client Services oversees the daily operations for the program to ensure the philosophy of care is implemented in the program. Main responsibilities include: supervision of program staff, first point of contact for clients and circle of care, and oversight of operational tasks that support the Manager, Client Services.

**What you will do**:

- Provide regular input and feedback on clients to the Client Services Manager.
- Ensure staff have a clear understanding of their responsibilities, their role in the organization, and their role as a team member.
- Assist in the completion of client care plans.
- Delegate PSW tasks and ensure that they are completed in a timely manner.
- Evaluate employee performance and provide feedback.
- Conduct monthly audits and inspections diligently.
- Address and resolve schedule conflicts as they arise.
- Handle interpersonal conflicts and staff-related issues professionally.
- Handle client complaints and escalate when necessary.
- Monitor staff attendance.
- Ensure all relevant information is included in the client information management system.
- Regularly update and maintain client files to ensure accuracy and completeness.
- Oversee the procurement of supplies and PPE on a biweekly basis.
- Support with coordinating client visits and admissions, ensuring all information is communicated.
- Participate in facilitating regular staff meetings.
- Arrange and provide training to SPRINT Senior Care staff for ad hoc tasks or situations as they arise.
- Overseeing the day-to-day operation of the program.
- Assist with completing required reporting and follow-up within required timeframes for Health and Safety risks, hazards, and incidents.
- Ensure that the activities of the residence support the mandate, mission, vision, and values of SPRINT Senior Care while adhering to SPRINT Senior Care’s policies and procedures.
- Participate in the development, implementation, and evaluation of quality and risk management activities of the department and agency.
- Participate as an active member of the Department, Leadership, Accreditation, and Inter-disciplinary Teams.
- Participate in agency-wide on-call rotation regularly and as required.

**What you will bring**:

- Degree/diploma in a health discipline, health administration, or a related field, or an equivalent combination of education and experience in a community and/or healthcare environment.
- Demonstrated leadership experience.
- Proven ability to establish and maintain productive working relationships internally and externally with stakeholders and partner agencies.
- Experience with interRAI CHA and care planning for clients is an asset.
- Ability to establish a good rapport with staff, clients, and families.
- Demonstrated ability to be adaptable, build trust, provide coaching and mentorship, facilitate change, and engage in continuous quality improvement.
- Effective interpersonal communication skills, including negotiation, persuasion, conflict resolution problem recognition, and problem-solving skills.
- Demonstrated effective leadership skills in a rapidly changing environment.

**Our Caring Workplace**:
Working at SPRINT Senior Care, you'll have the opportunity to be a part of a passionate team committed to providing client-centered, high-quality services to seniors in our service area. SPRINT Senior Care’s inclusive environment is one of many benefits for staff, including SPRINT Senior Care’s dedication to staff wellness, a comprehensive benefits package, and professional development.