Csr - Customer Service Representative

2 weeks ago

Ajax, Canada JLN HVAC SOLUTIONS Full time

Job Category: Customer Service

Work Location: Remote

Job Duration: Part-Time

**Salary**: $17-$20 Hourly

Work Days: 9am-5pm Monday - Sunday (Rotation)

Number of Positions: 1

**Motto: Excellent Service every time**

**Key Responsibilities**:

- Uphold a high standard of professionalism in all interactions.
- Manage and direct incoming phone calls efficiently.
- Accurately identify and assess customer needs to ensure satisfaction.
- Respond promptly and effectively to customer inquiries.
- Schedule and confirm appointments using the CRM system.
- Collaborate effectively with team members to achieve shared goals.
- Prioritize tasks and manage multiple responsibilities simultaneously.
- Build and maintain strong, trust-based relationships with customers through clear and open communication.
- Provide precise, accurate, and comprehensive information using appropriate tools and methods.
- Address customer complaints by offering suitable solutions and alternatives within set timeframes; ensure follow-up for resolution.
- Maintain detailed records of customer interactions, process customer accounts, and manage documentation.
- Adhere to established communication procedures, guidelines, and company policies.
- Additional Ad Hoc tasks as required

**Qualifications**:

- Strong phone communication skills coupled with active listening abilities.
- Demonstrated experience in customer support or as a Client Service Representative.
- Proficiency in using Office programs is preferred.
- Familiarity with CRM systems and best practices.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to multi-task, prioritize, and manage time efficiently.
- Customer Service certification considered an asset
- High School Diploma

**Equity and Diversity**: JLN Hvac Solutions fosters diversity, inclusion and belonging within our organization.

How to apply:
Join us in delivering outstanding service and making a difference for our customers

**Job Type**: Part-time

Pay: $16.55-$20.00 per hour

Expected hours: 10 - 20 per week

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Work Location: Hybrid remote in Ajax, ON L1S 5X9

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