Bilingual Customer Service Representative

IDEAL Industries, Inc. has built a reputation for over a century by crafting iconic tools and practical technology required in aerospace, data communications, electrical, wire processing and construction. The global family of IDEAL brands includes IDEAL Electrical, Anderson Power, and Enatel.

A vibrant and dynamic company, IDEAL is best known for our wire connectors, the gold standard for making electrical connections around the world. Nearly every commercial jet is assembled using IDEAL wire strippers and, as part of the critical equipment on NASA missions, our tools even help NASA astronauts fly to the moon. Most important, our products benefit skilled tradespeople, who reach for IDEAL tools every day.

IDEAL is propelled by the concept of Building an IDEAL World. Our family-run business is committed to building ideal relationships with customers, employees, and communities by crafting some of our industry's most innovative and trusted tools.

Reporting directly to the Customer Success Manager, this position assists the company in achieving its business objectives and revenue targets by delivering a professional customer service operation in all aspects of the day-to-day business. The Bilingual Customer Service Representative is the primary contact between IDEAL, and its distributors, end-users, and sales staff.

PRIMARY RESPONSIBILITIES:

• Respond to customer inquiries and requests via phone, fax, mail, e-mail or in person
• Respond to inquiries regarding shipping/delivery dates, order changes/cancellations, and quotations, service-related questions and general inquiries
• Maintain a high level of professionalism and build positive rapport with every customer interaction
• Process and follow up on less complex customer complaints such as those requiring product repair or replacement
• Develop and maintain a basic familiarity with company products, applications, pricing, warranties, sales policies, and procedures
• Collaborate effectively with supporting departments to ensure customer needs are met
• Participate actively in departmental meetings and training programs
• Consistently meet or exceed department quality standards for email and call monitoring
• Accurately enter customer orders in accordance with company standards and policies
• Manage credits, invoices and returns with accuracy and attention to detail

JOB REQUIREMENTS:

• Diploma in Business Administration with a focus on accounting preferred.
• 1 - 2 years related experience
• Strong written and verbal communication skills in both English and French
• Experience dealing directly with customers via phone and email
• Experience in sales order administration processes
• Solid IT skills with proficiency in MS Office applications, especially Excel
• Experience with EDI systems is considered an asset

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to work independently and in a fast-paced environment
• Ability to anticipate work needs and interact professionally with customers.
• Ability to communicate professionally with all levels within the business.
• Excellent organizational skills and attention to detail

The expected salary for this position is between $52,000.00 and 68,000.00 per year. This range represents a good faith estimate for the position and actual compensation will be based on numerous factors including knowledge, location, skills, training and experience.

IDEAL employees enjoy a wide range of valuable benefits and values rest, personal time and community involvement including:

• Extended Health and Dental Care Benefits
• Life Insurance
• Defined Contribution Pension Plan
• Personal Time Off Days
• Paid Parental Leave
• Profit Sharing

IDEAL INDUSTRIES, INC. is proud t . is proud to be one of
*Amer
ica's Top 100 Most Loved Workplaces*
and an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. We know when you honor relationships, success for all will follow. To learn more about us, visit