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Administrative Clerk-intermediate
2 weeks ago
**Job Description**:
**POSITION PURPOSE**
**MAJOR RESPONSIBILITIES**
- Answers, screens, directs or takes messages of telephone calls from internal and external callers.
- Greets and assists visitors when at front counter.
- Sells variety of documentation and processes receipts for items purchased, as assigned.
- Organizes, maintains and stocks supply room, reception areas, meeting rooms and other areas.
- Answers multi-line switchboard telephone, as required; handles enquiries when appropriate, redirects enquiries and relays all messages.
- Creates, organizes, maintains and tracks hard copy and electronic files and records in accordance with Regional standards and systems including a bring-forward system.
- Prepares files and boxing for off site storage in accordance with Regional standards.
- Receives and enters data; compiles, updates, maintains and provides data, statistics and reports; converts and presents data in an acceptable format; processes documents (e.g. forms, invoices etc) and forwards to appropriate person, as required.
- Processes receipts for items purchased.
- Maintains and updates staff telephone, in/out, contacts and cell phone lists.
- Responds to inquiries and resolves concerns, as appropriate, from Departments, general public etc. or refers to appropriate personnel as required; provides direction and information about services.
- Logs on to Department website for comments or complaint information.
- Performs other duties as assigned, in accordance with Branch and Department objectives.
- May occasionally be required to respond to emergency situations outside of normal business hours, as related to the Departmental Emergency Plan.
**QUALIFICATIONS**
- Successful completion of a Secondary School Diploma or approved equivalent combination of education and experience.
- Minimum two (2) years clerical/administrative experience in an automated office environment including reception experience.
- Knowledge of Department and Branch services and programs and ability to relate information to meet customer needs, including knowledge of the applicable Division/Unit’s programs and procedures.
- Knowledge of general office procedures including records and information management filing systems.
- Knowledge of and demonstrated ability in corporate core competencies including customer service, communication, team work, initiative/self management and accountability, and flexibility/adaptability.
- Ability to work outside regular business hours, including weekends, as required.
