Undercover Loss Prevention

4 days ago

North York, Canada Synergy Protection Group Inc. Full time

**Tactical Security Guard (Undercover Loss Prevention)**
**Location**: GTA, Ontario
**Job Status**:

- **Thursday, Friday, Sunday**: 11:00 AM to 7:00 PM
- **Saturday**: 10:00 AM to 6:00 PM

(Full-Time / Undercover Loss Prevention Role)

**Company Overview**:
Synergy Protection Group Inc. is seeking experienced and dedicated **Tactical Security Guards** to join our hardworking and dynamic team in the GTA. This role focuses on **undercover Loss Prevention (LP)**, ensuring the safety of retail environments by preventing theft, managing security risks, and delivering excellent customer service.

As part of our team, you will have the opportunity to interact with people daily while protecting the premises and maintaining a secure environment.

**Job Duties**:

- Investigate security breaches, theft, and other suspicious behaviors.
- Prevent shoplifting by monitoring high-theft areas while working undercover.
- Identify and respond to instances of threatening, fraudulent, or rude behavior by customers.
- Enforce the **Trespass to Property Act** when required.
- De-escalate potential conflicts with a calm and professional demeanor.
- Liaise with law enforcement as necessary.
- Complete detailed incident reports and required documentation for all security events.
- Conduct routine patrols and monitor designated areas.

**Requirements**:

- **A valid Ontario Security License** (must be in good standing).
- **2+ years of retail security experience** (undercover LP experience preferred).
- **Strong observational skills** and the ability to remain alert at all times.
- Ability to stand for extended periods (up to 10-12 hours).
- Excellent interpersonal, verbal, and written communication skills.
- Exceptional customer service approach to security.
- Ability to respond effectively in emergency situations.

**Why Join Synergy Protection Group Inc.?**

At Synergy, we prioritize our people and clients. We’re redefining security with cutting-edge technology and a people-first approach. Our commitment to transparency, accountability, and industry innovation is unmatched.

**Perks we offer**:

- Competitive pay and comprehensive benefits.
- Extended benefits after 1 year of employment.
- Free professional training programs (Use of Force, Non-Violent Crisis Intervention, Mental Health First Aid, Report Writing, etc.).
- Supportive and responsive management team.
- Flexible scheduling accommodations.
- Continuous coaching and development opportunities.
- Promote diversity through employee engagement and growth.

**Our Commitment to Diversity**:
Pay: $20.00-$21.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Every Weekend
- Monday to Friday
- Morning shift
- Weekends as needed

Application question(s):

- Do you have any issues standing for longer hours? (Yes/No)
- Question1: Are you someone that can commit to the schedule? (Yes/No)

Hours:
Thu & Fri - 11:00am to 7:00pm
Saturday - 10:00am to 6:00pm
Sunday - 11:00am to 7:00pm

Question 2 : This position requires you to come in at our North York office for 2 days of use of force training?
Can you commute and come in for 2 days of use of force training? (Yes/No)

**Experience**:

- Undercover Loss Prevention: 1 year (required)

Licence/Certification:

- Security Guard Licence (required)

Work Location: In person

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