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Appointment Coordinator

2 weeks ago

Stouffville, Canada Leggat Stouffville Ford Full time

**About Us**

Established in 1922, Leggat Auto Group is a family-owned business with 11 dealerships across Southern Ontario. With over a century of experience, we are committed to providing exceptional automotive experiences to our community. Whether you're looking for your perfect vehicle, service, repairs, or parts, our team of over 600 dedicated employees is here to help you find solutions. At Leggat Auto Group, we value teamwork, passion, and ingenuity, and we are committed to providing a supportive and motivating environment for our employees to grow their careers.

**Job Duties**:
***
- Book service appointments that maximize each retail service department's available hours to sell. You will make outbound calls to existing customers for service appointment configuration, after-service follow-up, and other special programs directed by management.
- Maintain daily/weekly/monthly goals as established by management and maintain current knowledge of all Service and Parts marketing initiatives and product offerings.
- Ensure mobility needs for all service customers are fulfilled within established guidelines and available resources.
- Input client data and update activities in CRM

**Requirements**:

- This person requires an outgoing personality and a genuine desire to exceed expectations. Must be able to work independently, are punctual, and reliable.
- 1-year experience in a call center environment
- Dynamic and positive
- Experience in the automotive industry (Not required, but an asset)
- Knowledge and Skills:

- Excellent sales approach, the ability of persuasion
- Excellent customer service skills
- Excellent planning and organizational skills
- Excellent interpersonal and communication skills
- Ability to work in a fast-paced environment

**Why Work for Leggat Auto Group**:

- Career Growth Potential with 12 Dealerships and 600 Employees strong
- Drug, Dental and Extended Health Benefits
- Travel, Life Insurance and AD&D
- LifeWorks Employee Assistance Program (EAP)
- Employee Recognition and Events
- Employee Pricing on Vehicle Purchases and Parts and Services
- Goodlife Membership Discounted Corporate Rate
- Free Parking
- Leggat Care Foundation, we support the communities in which we live and work
- We represent 80% of the Car Manufacturer Brands

**Additional Information**:
We would like to thank all applicants, only those selected for an interview will be contacted.