Service Desk Analyst
1 day ago
**Location**: Hybrid - Peterborough (on average 1 day per week in the office)
Do you have some IT Support Desk experience looking for a new challenge with a growing and successful global brand? If you are customer service focused and enjoy problem solving working with a broad range of customer, this would be your ideal next role
**What you'll be doing;**
- Act as a single point of contact for all IT issues and queries, troubleshooting tickets raised
- Using appropriate technology and knowledge to diagnose issues
- Act in a value add mindset for all queries from our customers
- Use appropriate technology and technical knowledge to enable the accurate and timely diagnosis of issues
- Ensure all relevant information is stored in our ITSM tool
- Provide timely and accurate updates to all tickets
- Support the Team Leaders with training of new staff
- Alert line management to any trends in customer queries
**What you'll bring;**
- Highly customer focused with a passion for IT
- Ideally previous IT support desk experience
- Ability to work in a faced paced environment
- Ability to work with a logical, fault-finding approach to problem resolution
- Ability to work as part of a team and individually with mínimal supervision
- Basic network troubleshooting skills would be advantageous
- Intermediate pc troubleshooting skills would be advantageous
- ITIL foundation or experience of working in an ITIL environment would be beneficial
This is a great opportunity to join a growing, diverse and supportive team where no day will be the same. You will be provided with the chance to learn, develop and progress across the ABF SSC in the future - this role is often seen as a spring board into a tech career with our group with lots of training and opportunities on offer.
**Hours of Work**
- We are looking for someone to work for 3 days per week Wednesday to Friday. Ideal start times would be 7am, 8am or 9.30am but reach out to us on your requirements as there is an element of flexibility regarding this.
Not Specified
-
Help Desk Analyst
1 week ago
Peterborough, Canada Kawartha Credit Union Full time**Help Desk Analyst (Temporary, Full-Time)** **Location**:Peterborough, ON (Hybrid Work Arrangement) **Hours**:Monday to Friday, 40 hours per week **Position Duration**: Unknown **Rate of Pay**: $932.78 - $1,097.38 **As a Help Desk Analyst, you will**: - Contribute to the success of Kawartha by providing service excellence - Responsible for responding...
-
Service Desk Analyst
1 day ago
Peterborough, Canada AB Agri Full time**Location**: Hybrid - Peterborough (on average 1 day per week in the office) Do you have some IT Support Desk experience looking for a new challenge with a growing and successful global brand? If you are customer service focused and enjoy problem solving working with a broad range of customer, this would be your ideal next role! **What you'll be...
-
Service Desk Analyst
1 week ago
Peterborough, Canada Flexjet Full time**Overview** - **Please note, the shift requirement of this position is Monday-Friday 6:30am-3:30pm EST.** **Responsibilities** - Monitor end-user reported problems to identify potential areas requiring further intervention and communicate to appropriate personnel using Flexjet's incident management and request fulfillment processes. - Document issues found...
-
Service Desk Technician
1 day ago
Peterborough, Canada Peterborough Regional Health Centre Full time**Position**:Service Desk Technician **Department**: Information Technology **Position Status**:Temporary Full-Time **Anticipated End Date**:June 2026 **Union**:Non-Union **Number of Positions**:1 **Location**:On site **The PRHC Difference**: Peterborough Regional Health Centre (PRHC) is a regional hospital delivering acute healthcare to a rapidly...
-
Service Desk Technician
1 day ago
Peterborough, Canada Peterborough Regional Health Centre Full time**Position**: Service Desk Technician **Department**: Information Technology **Position Status**: Full-Time Permanent **Union**: Non-Union **Number of Positions**: 1 **Location**:Peterborough - On site **WHY WORK FOR US**: Peterborough Regional Health Centre (PRHC) is a state-of-the-art regional hospital with a proud local history extending back over a...
-
Front Desk Supervisor
4 days ago
Peterborough, Canada Comfort Hotel & Suites Full timeWe are looking for a leader for our Front Desk team at the hotel. This person will be responsible for the training and follow up of all front desk employees. The front desk supervisor works closely with the General Manager to write policy and procedure, communicate with the team about changes and new initiatives. This person writes the front desk schedule...
-
Service Desk Technical Support Specialist
4 days ago
Peterborough, Canada Fleming College Full timeFleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including...
-
Peterborough, Canada Fleming College Full time**What Are We About?**: Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time...
-
Patient Services Specialist
2 weeks ago
Peterborough, Canada FYidoctors Full timeA leading eyecare provider in Peterborough is seeking a Patient Services Specialist for a part-time role. You will be responsible for front-desk reception and pre-testing duties while ensuring excellent customer service. The ideal candidate has retail customer-facing experience, is comfortable using technology, and can multi-task effectively. This role...
-
Front Desk Coordinator
4 days ago
Peterborough, Ontario, Canada Victoria Park Medispa Full timeFront Desk Coordinator Victoria Park offers the best in Medispa services at our 25 locations across Canada. We are led by specialists, plastic surgeons, and dermatologists, and seek to provide the latest in technology, treatments, and products. We provide unparalleled customer service in a serene, state-of-the-art, and safe environment. We are proud to be...