Service Desk Technician

**Position**:Service Desk Technician

**Department**: Information Technology

**Position Status**:Temporary Full-Time

**Anticipated End Date**:June 2026

**Union**:Non-Union

**Number of Positions**:1

**Location**:On site

**The PRHC Difference**:
Peterborough Regional Health Centre (PRHC) is a regional hospital delivering acute healthcare to a rapidly growing population of more than 300,000 in Peterborough and the surrounding communities, including the First Nations of Curve Lake, Hiawatha and Alderville.

With an annual budget of nearly $390 million, and a proud local history extending back over a century, PRHC has nearly 500 inpatient beds and offers a wide range of services, including specialized programs in renal, stroke, cardiac, cancer care, vascular surgery and mental health & addictions.

PRHC is located in Peterborough, Ontario, Canada a 90-minute drive north-east of Toronto. We are the region’s largest employer with more than 3,100 staff, 450 physicians with privileges, and a core group of 250 volunteers

As a member of the PRHC team, you will be part of an exceptional working environment - a forum to share knowledge, to lead and learn, to develop talents, relationships and careers, and a culture that recognizes and celebrates the efforts and achievements of its people.

PRHC is proud to be recognized as one of the top 20 employers nationwide in the healthcare and social services category, and 199 overall among 300 Canadian employers across all sectors, on the Canada’s Best Employers list released by Forbes in 2025.

**HOURS OF WORK**:
**WHAT YOU’LL DO**:
Reporting to the Manager, Information Technology, with supervision provided by the Service Desk Lead, the Service Desk Technician will act as a front-line support to the organization for all desktop hardware and software, including multi-platform connectivity, with a strong focus on customer service and immediate problem resolution. The Service Desk Technician is responsible for initial support for all user issues. This includes, but is not limited to, troubleshooting, problem solving, security, and basic user training. The incumbent is responsible for operating under ITIL’s principles of service management.

This role serves as an IT professional and is part of the IT service desk team. The Service Desk Technician is responsible for efficiently resolving end-user issues in a timely manner, as they relate to technology.

**WHAT YOU’LL BRING**:

- Post-secondary school graduate of a computer science technology program or an equivalent combination of education and work experience
- Customer Service experience a must
- MCSE, CCNA, EPIC, A+, ITIL certification an asset
- Related computer industry certifications preferred
- Print Shop experience would be an asset

**WHO YOU ARE**:

- Demonstrated knowledge of troubleshooting, configuration, and repair of PC hardware, printers and other peripherals
- Demonstrated working knowledge of ITIL standard practices
- Advanced ability to clearly document troubleshooting and how-to steps
- Demonstrated working knowledge of desktop software and installation
- Advanced Working Knowledge of Microsoft Office 365
- Advanced working knowledge of VDI
- Working knowledge of Cisco telephony
- Working knowledge of mobile device OS and MDM utilization
- Demonstrated knowledge of basic network administration skills
- Demonstrated knowledge of multi-platform operating systems
- Advanced Communication Skills, both written and verbal
- Advanced Customer Service Skills
- Ability to deal with irate customers in a professional manner
- Troubleshooting skills
- Strong technical knowledge of Windows and Mac operating systems and Microsoft Office Suite
- Familiar with Active Directory, Group Policy, and network protocols such as TCP/IP, DNS, DHCP, and VPN
- Working knowledge of supporting and using clinical software systems an asset
- Working experience with Electronic Medical Records an asset
- Advanced knowledge of hospital Information System terminology and systems (i.e. Healthcare Programming Language, Picture Archiving and Communication Systems) an asset

**OUR COMMITMENT**:
At PRHC, we take great pride in maintaining an inclusive culture of respect and a diverse workforce that reflects the community we serve. We do this because we understand that bringing different perspectives and backgrounds to the fulfillment of our mission, vision and values makes us better.

Thank you for your interest in the opportunity at PRHC. If you are selected to move forward in the recruitment process, you will be contacted by a member of the Talent Acquisition team.