Tech Support

4 days ago


Concord, Canada Penn Engineered Fasteners Corp Full time

We are a specialized distributor of engineered fasteners to the automotive and industrial industry throughout North America, Asia and Europe. We currently have an opening for a **Full-time IT Tech Support - Level II _(6 MONTHS CONTRACT)_** with the possibility of extension ( on-site role)

**Areas of Responsibility**

A. Provide daily technical support to end users — staff is located in warehouse, office, and remotely. Identify root cause of support requests and recommend solutions for re-occurring issues. Hardware issues (keyboards, monitors, mice, etc.) software help (MS Office, Word, Excel, Outlook) _Approximately 40%_

B. Create an IT Operations Manual and document/update various IT processes. Such as, label management (creation, revisions), industrial label printers, adding/removing user accounts _Approximately 30%_

C. Re-organize network shares, file storage, and educate users on best practices. Document company hierarchy in relation to security/permission groups _Approximately 20%_

D. Ad Hoc requests (as needed) _Approximately 10%_

**Required Skills**:
Minimum 5 years experience in the following:
**End user support and troubleshooting in person and remote**
**Create IT documentation for internal procedures**
Administer Active Directory, add/remove accounts
Hardware setups, installation and upgrades
First point of contact for IT related issues
Rotate/monitor backups, tapes and scheduled jobs
Mapping network resources for both local and remote users
Setup and manage users on Wi-Fi networks
Client support for VPN connectivity
Troubleshoot connectivity issues

**Nice To Have**

Warehouse environment, thermal label printers and barcode scanners

Assist users with virtual meetings (Teams, Zoom, WebEx)

Cloud storage and data management

**Job Type**: Fixed term contract
Contract length: 6 months

Schedule:

- 8 hour shift



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