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Guest Service Agent

2 weeks ago


Victoria, Canada Abigail's Hotel Full time

Abigail’s Hotel, located in the heart of Victoria, is an award winning small luxury hotel/bed and breakfast that is synonymous with excellent customer service, elegance and old world charm.  Abigail’s is a family owned and operated property that takes great pride in delivering a truly memorable guest experience.

Our team is currently searching for a highly motivated and energetic individual to work in our Front Desk department. Responsibilities include, but are not limited to:

- The processing and handling of reservations and sales related activities
- Facilitating guest arrivals and departures
- Accounting functions as related to guest registration
- Handling and storing of luggage (frequent lifting of heavy suitcases is required)
- Concierge related services, requiring a good knowledge of local activities and restaurants
- Serving our guest’s beverages and evening appetizers
- Service delivery to guestrooms when required
- Frequent light duty cleaning of public spaces
- Providing world class customer service to our guests

**Qualifications**:

- Previous hotel experience is a strong asset but not required
- Social Media experience an asset but not required
- Knowledge of computers and basic accounting procedures
- Fluent English language skills including verbal, reading and written
- Multi-tasker with good organizational skills
- Courteous and confident
- Good personal grooming and professional presentation
- Serving it Right certification is a bonus
- Must be willing to work flexible hours, weekends, nights and statutory holidays

This is a permanent full-time position (40hrs/week) with a combination of day and evening shifts. Only those chosen for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$21.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay
- Tips

Application question(s):

- Do you live in Victoria BC?

**Experience**:

- Hotel / Hospitality: 1 year (required)

Work Location: In person