Service Manager

**Drive for Excellence**

**Performance BMW/MINI** is an award winning team that is driven for excellence. As Niagara’s exclusive BMW dealer, we bring luxury right to the doors of our guests. Whether we’re providing a guest with a test drive or servicing a vehicle, we’re committed to delivering an exceptional guest experience.

Performance BMW/MINI** **is currently seeking a team-oriented, hardworking **Service Manager **to join our exceptional team in St. Catharines.

**About Us**

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

- **Great Experience**: Every customer is entitled to a great experience**Integrity**: We are honest and transparent in our actions**Diversity**: We are stronger through the inclusion of people, brands and ideas**Innovation**: We passionately embrace opportunities for new and continuous improvements**Empowerment**: We encourage and support our people in taking initiative**Giving Back**:We positively impact the communities in which we live, work and raise families

**Here’s what you’ll deliver**:
- Establish and maintain good relationships with customers and to exceed their expectations.- Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and performance management.- Review and implement Service Centre policies and procedures that improve the Customer Experience through high quality repairs and building customer relationships.- Develop and implement a long-term strategy and action plan to attract and retain customers.- Coach team members to provide excellent customer service.- Recruit, develop, motivate, recognize and hold accountable a Service team that will meet established objectives and targets for sales and profitability.- Improve sales and profitability for the Service Department.- Conduct monthly meetings with department employees to discuss activities and problems of mutual interest.- Review the previous month’s sales/profit to determine where improvements can be made.- Establish and enforce product-knowledge standards.- Actively support, encourage, and motivate staff daily to maintain high morale.- Monitors the operating budget by tracking sales and expenses.- Promotes service safety and security procedures.- Uphold all rules and procedures (i.e., support enforcement, including disciplinary action as necessary).- Work in strict compliance with the Laws of the Province of Ontario and Canada including, but not limited to, the Employment Standards Act (ESA), the Motor Vehicle Dealers Act (MVDA) and the Accessibilities for Ontarians with Disabilities Act (AODA).- Understand and comply with all federal, provincial and local regulations that affect service operations, such as the
- _Occupational Health and Safety Act (OHSA),_ waste disposal regulations, etc.- Comply with all company policies, standards and procedures.- Other duties as required by management.**What you need to succeed**:
- Post Secondary Degree/Diploma in Business Administration.- Minimum 5 years experience in the automotive service industry.- Minimum of 3 years of management experience in the automotive industry.- Previous experience as an Assistant Service Manager or Service Advisor is recommended.- CDK experience preferred.- Strong communication skills are required to work with customers, employees and vendors.- Required to maintain the profitability of their department while controlling expenses and maintaining customer satisfaction.- Ability to support the organization’s goals and objectives.- Excellent interpersonal and team building skills.- Demonstrate effective verbal, listening, and written communication skills.- Attention to detail and ability to maintain a high level of accuracy.- Exceptional customer service orientation.- Excellent time management skills, ability to multitask and work well under pressure.- Ability to manage stress and work with tight deadlines.- Highly self motivated and directed.- Must be willing to be flexible with work schedules.- Must have a valid Ontario Driver's License and good driving record.- Automotive Technician’s License is an asset.

**What’s in it for you?**- Excellent management support and guidance- Opportunities through our Internal career mobility program- Access to health, dental and vision insurance- Disability, critical illness and life insurance for the unexpected- Our Employee Assistance Plan (EAP) for you and your family's wellness- Discount on vehicles, service and parts for you and your family- Discounts to retailers and service providers across the country- Free and engaging employee events- Did we mention we love giving back to our communities?

**This compensation range will be based on knowledge, exper