Service Manager

2 weeks ago

St Catharines, Canada Rush Truck Centres of Canada Full time

Rush Truck Centres of Canada is a premier provider of quality products and services to commercial equipment users. We are customer-focused, people-oriented, and financially motivated to deliver excellent outcomes for customers, vendors and our people.We offer a rewarding career with a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services. Rush Truck Centres of Canada is always looking for good people to join our team.

Reporting to the General Manager, the Service Manager is responsible for providing leadership and support to the branch.

**Key Responsibilities**:

- Provide overall leadership, motivation, development, and supervision for all service department employees at the location.
- Focus and achieve a high level of customer service at the location, leading to a high level of measured customer satisfaction.
- Participate in setting monthly and annual service volume forecasts for the location and lead the department with goal to consistently improve profitability.
- Schedule work hours to ensure efficient operation of the service department as per current operating hours.
- Manage and determine the training program for technicians and service advisors to ensure proper levels of proficiency are maintained.
- Establish and maintain good working relationships with vendors and suppliers.
- Ensure that all reporting employees adhere to company policies and procedures.
- Implement, execute, and monitor the Company’s policies, procedures, and strategy.
- Ensure compliance of all health and safety policies and procedures, including Occupational Health and Safety Act (OSHA) regulations.
- Promote and develop positive corporate culture both internally and externally.
- Other related duties as assigned.

**Requirements**:

- High School Diploma or equivalent. College or post-secondary education is preferred.
- Five years combined experience in Heavy Truck, Automotive or related industry experience preferred.
- Licensed Truck and Coach Technician (310T) or Licensed Automotive Technician (310S) certification is an asset.
- Strong interpersonal skills; outgoing, positive thinker and self-motivated.
- Sound decision making, problem solving and time management skills.
- Competency in the following areas required; customer service, administrative skills, team building, proficiency with software and computers - SAP experience is an asset.
- Criminal Record Check.
- Valid driver’s license and Drivers Abstract.

**Benefits**:

- We offer exceptional compensation and benefits, RRSP, boot allowance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

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