Leagues Manager

**PRIMARY OBJECTIVE**:
This position is based primarily out of the Bell Sensplex, however will involve regular time spent at other CSMI-managed facilities (including the Cavanagh Sensplex & Richcraft Sensplex).

**ONGOING RESPONSIBILITIES**:

- Maintain accurate and real-time registration databases for all CSMI-run leagues, (using MS Excel, ActiveNet & various web-based registration programs).
- Manage all aspects of the Ottawa Senators Youth Spring & Summer Leagues at CSMI facilities, including planning, budgeting, marketing, and execution (maintains P & L ownership for these leagues).
- Manage all aspects of the Ottawa Senators Adult Hockey Leagues at CSMI facilities.
- Manage (coach, evaluate and direct the activities of) Program Coordinators who share in the administration and execution of all types of CSMI programs.
- Assist with the marketing of other CSMI leagues.
- Dealing with players, coaches, and parents on a regular basis and as specific issues arise and ensuring that all issues are resolved in a timely fashion and to the highest possible level of client satisfaction.
- Content management for league websites to ensure all information is kept accurate and up to date.
- Collection & processing of payments for leagues.
- Prepare all materials in advance for distribution to team representatives or individuals during leagues.
- Preparation and maintenance of group lists, as well as management of other administrative tasks for all leagues.
- Ensure thorough screening of all leagues, to ensure all players are registered for the appropriate league.
- Dealing with difficult people on a regular basis
- Responsible for following policies & procedures set out by the Director, Hockey Programs and the Senators Sports & Entertainment group of companies, and for ensuring all part-time staff do the same
- Other duties as requested by the Senior Manager, Program Operations and Director, Hockey Programs and Revenues.

**Requirements**:

- Minimum of 3 years’ experience servicing customers in a fast-paced live event setting
- Minimum of 3 years’ experience in program/event planning & management
- Previous experience managing a group of staff to achieve excellent results
- University degree or college diploma (preferably in a sports, business, or communications-related field)
- Existing knowledgeable of the game of hockey is an asset, including a working knowledge of minor hockey structure (experience as a hockey player, hockey coach, or hockey referee an asset)
- Excellent written and oral communication skills
- Demonstrated ability to multi-task and perform quickly and efficiently in a high pressure environment
- Must possess exceptional organizational skills and have used proven organizational techniques
- Bilingualism an asset
- Must be a team player with a very strong work ethic
- Ability to work under pressure situations and deal with difficult people on a regular basis
- Ability to meet tight deadlines
- Must have clear police record check, own means of transportation & valid driver’s license
- Must be available to work some evenings, weekends and holidays as required

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.
- Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process._
- SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities._