Manager, User Experience Optimization

2 weeks ago

Edmonton, Canada LawDepot Full time

**Company Profile**:
**Position Overview**:
**Primary Responsibilities**:

- Lead a team of Product Specialists working to improve product questionnaires that allow users to customize legal documents without needing a lawyer
- Develop innovative strategies for increasing user engagement, retention, and overall product performance
- Plan, prioritize, and manage quarterly project plans, balancing usability improvements and conversion optimization goals
- Train, coach, and mentor team members to foster a high-performance, growth-oriented culture
- Collaborate with our Legal, Design, Development, Revenue Operations and QA departments to strategize conversion optimization projects for the team
- Ensure that projects move smoothly through all phases of the product development process
- Proactively identify and remove blockers to keep projects on track and teams productive
- Adjust project plans to align with evolving business needs and priorities
- Use data analysis and user insights to identify opportunities for product refinement and improve key performance indicators
- Evaluate the viability of potential projects, services, and features
- Support team growth by preparing hiring requests, interviewing, and onboarding new hires
- Drive team workflow improvements and document best practices

**Knowledge and Skill Requirements**:

- Post-secondary education in Communications, Writing, Business, Marketing, Library Information Science, Cognitive Psychology, Design, Law, or other relevant fields
- Proven experience successfully leading and developing teams
- Ability to provide and receive clear and effective coaching and feedback
- Ability to successfully manage complex projects and deliver in alignment with key performance indicators
- Demonstrated ability to adapt to an evolving business environment, balancing short-term challenges with a strategic focus on long-term growth
- Excellent written and verbal communication skills
- Ability to communicate complicated information in a succinct way that all stakeholders can understand
- Highly organized, with strong attention to detail
- Ability to recognize potential opportunities and innovative concepts
- Understanding of consumer psychology, online marketing, and conversion optimization
- Quality decision making and sound judgement
- Solid grasp on User Experience (UX) writing

**Why You Should Join the LawDepot Team**:

- Excellent total compensation package
- Comprehensive health and dental benefits, plus an additional Health Care Spending / Personal Spending Account
- Great work life balance (37.5 hour work weeks, flexible schedules, ability to bank hours)
- Three weeks paid vacation, plus bonus personal days
- Continuous learning opportunities, including LinkedIn Learning subscriptions and training budgets
- Company share plan
- Free catered lunches for the entire office
- Monthly social events for team members to enjoy (think axe throwing, rock climbing, board games, food trucks, trivia contests, and charitable activities)
- Casual work environment
- Personal offices for focused work and to have your individual space (plus collaborative workspaces for when you want to meet with the team)
- Free and easily accessible parking
- Southgate Mall, Whyte Ave, and Calgary Trail restaurants are only minutes away
- Hybrid working arrangements for that balance between getting work done at home and engaging with others in the office

**How to Apply**:
We thank all applicants; however, only those selected for an interview will be contacted.

  • User Experience

    2 weeks ago

    Edmonton, Alberta, Canada LawDepot Full time

    Company Profile:Join one of the fastest growing companies in Canada LawDepot is proud to be a seven-time Growth 500 ranked organization and a major player in the Global legal solutions industry. Our mission is to modernize the legal document creation experience by empowering people with fast, easy-to-use, and professional solutions. With over ten million...

  • User Experience

    2 weeks ago

    Edmonton, Alberta, Canada LawDepot Full time

    Company ProfileJoin one of the fastest growing companies in Canada LawDepot is proud to be a seven-time Growth 500 ranked organization and a major player in the Global legal solutions industry. Our mission is to modernize the legal document creation experience by empowering people with fast, easy-to-use, and professional solutions. With over ten million...

  • User Experience

    3 days ago

    Edmonton, Alberta, Canada LawDepot Full time

    Company Profile:Join one of the fastest growing companies in Canada LawDepot is proud to be a seven-time Growth 500 ranked organization and a major player in the Global legal solutions industry. Our mission is to modernize the legal document creation experience by empowering people with fast, easy-to-use, and professional solutions. With over ten million...

  • User Experience

    1 week ago

    Edmonton, Canada LawDepot Full time

    **Company Profile**: **Position Overview**: **Primary Responsibilities**: - Develop interactive product questionnaires that customers fill out to create customized legal documents - Write and edit text to make the creation of legal documents simple and easy for our users - Collaborate with our Legal, Design, Development and QA departments to create...

  • User Experience

    2 days ago

    Edmonton, Canada LawDepot Full time

    Join to apply for the User Experience (UX) Writer role at LawDepot 1 day ago Be among the first 25 applicants Join to apply for the User Experience (UX) Writer role at LawDepot Company Profile Join one of the fastest growing companies in Canada! LawDepot is proud to be a seven‑time Growth 500 ranked organization and a major player in the Global legal...

  • User Experience

    4 weeks ago

    Edmonton, Canada LawDepot LLC. Full time

    Company Profile Join one of the fastest growing companies in Canada! LawDepot is proud to be a seven‑time Growth 500 ranked organization and a major player in the Global legal solutions industry. Our mission is to modernize the legal document creation experience by empowering people with fast, easy‑to‑use, and professional solutions. With over ten...

  • Manager - Conversion Rate Optimization

    7 days ago

    Edmonton, Canada LawDepot Full time

    **Company Profile**: **Position Overview**: **Primary Responsibilities**: - Manage a team of conversion optimization specialists working to develop interactive product questionnaires that allow users to customize legal documents without needing a lawyer - Develop innovative strategies for increasing user engagement and retention - Design process...

  • Manager, Conversion Rate Optimization

    2 weeks ago

    Edmonton, Alberta, Canada LawDepot Full time

    Company Profile:Join one of the fastest growing companies in Canada LawDepot is proud to be a seven-time Growth 500 ranked organization and a major player in the Global legal solutions industry. Our mission is to modernize the legal document creation experience by empowering people with fast, easy-to-use, and professional solutions. With over ten million...

  • Staff Product Manager, Card Experience

    2 days ago

    Edmonton, Canada Affirm Full time

    Staff Product Manager, Card Experience at AffirmAffirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The affirm card is at a massive inflection point. We have reached millions of cardholders inside our network, but we are just scratching...

  • Staff Product Manager, Card Experience

    3 weeks ago

    Edmonton, Canada Affirm Full time

    Staff Product Manager, Card Experience at Affirm Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The affirm card is at a massive inflection point. We have reached millions of cardholders inside our network, but we are just scratching...