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Dock Supervisor

2 weeks ago

Mississauga, Canada CANADA CARTAGE Full time

**Why you’ll love Canada Cartage**

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

**Position Summary**

The LTL Cross Dock Supervisor - Nightshift is primarily responsible for providing effective transportation services to customers, and manage the department’s resources and work processes cost effectively and efficiently in the attainment of customer service and delivery goals.

**Location: 6767 Davand Drive, Mississauga, Ontario**

**Schedule: Typically works Mon-Fri., 11:00pm - 7:00am pending business needs**

**What you will do**
- Responsible for the day-to-day operation and leadership of the team
- Lead the team members to ensure team performance meets or exceeds commitment of our service promise to customers, and expectations of productivity, quality and safety
- Actively support company Values and Operating Principles by encouraging team to suggest new ideas, being accountable for actions, working as a team, and being customer-focused.
- Lead team members with a hands-on, people-focused approach in their development, coaching, communication, improvement, and team building while holding them accountable
- Plan, manage, and adjust the daily workload and resourcing to meet key performance metrics
- Foster a safe work environment of empowerment, accountability, respect, consideration, open honest interaction, full participation in team meetings and activities with a winning attitude
- Lead the team in developing a continuous improvement mindset and process, while recognizing opportunities for change and implementing successfully
- Ensure team members have the necessary tools to perform their assigned duties and that the tools are routinely inspected and cared for
- Responsible for full inventory security during their shift
- Maintain knowledge of WHMIS, Transportation of Dangerous Goods Act, WSIB, and all related governing legislation
- Ensure compliance of workforce with provincial regulations, codes and approved Canada Cartage operating practices

**What You’ll Bring**
- 3-5 years previous supervisory expereince
- Experience in a high volume LTL cross dock environment experience, with a focus on servicing internal and external customers
- High school diploma
- Post secondary education with an emphasis on supply chain management

**Along with the following Skills & Competencies**:

- Excellent verbal and written communication skills; strong leadership and analytical skills
- Demonstrated excellent in customer service and relationship building
- Sense of urgency, enthusiastic and highly organized
- Proven ability to influence, motivate and communicate effectively with the team members
- Ability to handle multiple projects and tasks
- MS Office proficiency necessary; Outlook, Excel, Word, PowerPoint, etc.
- Capable of recognizing opportunities for change, development of process and implementation
- Direct experience with staff scheduling in a variable work volume environment

**Why people love working for Canada Cartage**
- Cohesive team and a positive, hard-working atmosphere.
- Meaningful opportunities for career growth.
- Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
- Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
- Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
- We give back to the communities in which we operate by volunteering and donating to local charities.
- We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

**We are a top employer**
- Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
- Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of