Service Desk Technician

**Requisition ID**:87828

**Job Category**:Information Technology

**Location**:Mississauga, ON, Canada

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

We're at the forefront of our clients' digital transformation journey, successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.

Looking to take the next step in your career? Hatch is currently seeking a highly motivated **Service Desk Technician** to join the Digital group in Mississauga.

Digital solutions have become a key component of the strategic direction and vision of today’s modern organizations. Hatch is at the forefront of successfully implementing emerging digital services into our clients’ projects and operations that can unlock a step change in their performance.

Join our diverse team and award-winning culture and be part of our clients’ digital transformation journey by working to define the best methods and making sure they are supported by the right technology and an enabled workforce. This journey will lead to improve project outcomes, being able to leverage the digital twin, systems integration and interoperability, support for decision-making, autonomous execution, and integrated operations and performance centers.
- Provide technical support to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services;
- Prioritize and manage service support requests in line with expected service levels targets
- Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects
- Deploy and support operating system images and various software to computers locally and remotely;
- Prepare and provide support documentation, including procedural documentation when required, including providing user and group training as required
- Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned
- Promote and adhere to departmental and organizational information security policies, standards and procedures
- Perform other related duties incidental to the work described
- Strive for excellence in customer service in line with the company values and expectations

**You bring to the role**:

- A College diploma or degree with experience in desktop/technical support in a Microsoft Windows network environment
- The ability to support Dell, HP laptop/desktop computers, peripherals, Ricoh, HP, Canon multi-function printers and other computer hardware
- Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required
- Familiarity with standard helpdesk software and a good knowledge of remote user support
- Excellent understanding of Microsoft products, including MS Office 2016, Lync, Office 365, Skype for Business, Teams, SharePoint, OneDrive is required
- Exposure to Microsoft Teams, Teams Meetings, Webinars, Live Events is an advantage
- A good understanding of Windows Active Directory User and Computer Administration; Microsoft Exchange and Office 365 Admin
- Exposure to IT Service Management and delivery systems, e.g. Zendesk, ServiceNow, Remedy
- The ability to function well in a team environment and to work alone as needed
- A+, Network +, MCP or Cisco certifications are an asset
- Strong customer focus skills
- Minimum two-years of relevant experience working in a similar corporate service desk technical support role

**Please note that this position requires the following**:

- A driver’s license with access to a vehicle on a daily basis
- The ability to work overtime or flexible time when required
- The ability to travel to different offices and sites across the Greater Toronto Area and abroad

Why join us?
- Work with great people to make a difference
- Collaborate on exciting projects to develop innovative solutions
- Top employer

What we offer you?
- Flexible work environment
- Long term career development
- Think globally, work locally

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve.