Support Analyst I

1 week ago

Richmond, British Columbia, Canada WorkSafeBC Full time $69,000 - $194,000 per year
Overview

We're looking for experienced Support Analyst I to provide first-level technical support for all business and technology inquires for internal customers through phone, email, and in person assistance.

How you'll make a difference: As a Support Analyst I at WorkSafeBC, you'll be using leading-edge technology to help connect British Columbians to healthy and safe workplaces.

Where you'll work

At WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices based on the operational needs of the position.

What you'll do

As a Support Analyst I you will:
  • Resolve problems and liaise with customers to find ways to continually improve services and processes, and keep customers informed on their problem status/resolution
  • Troubleshoot issues and make decisions to assess customer priority and impact, and escalate issues to senior support if required
  • Gather customer needs, provide consultations, educate, and record all interactions in the designated tracking tools
  • Provide administrative support for hardware/software procurement, service catalogue maintenance, ordering supplies, monitoring photocopiers/printers, and overseeing the laptop/PC viewer loaner pool
  • Assist in projects, work assignments, and evaluations to improve the service and operation of Customer Support Services
Is this a good fit for you?

We're looking for someone who can:
  • Maintain a professional and positive attitude while managing challenging situations and customer interactions
  • Diagnose and troubleshoot problems in a computer support environment, and provide appropriate and timely solutions
  • Gather relevant information from others by using active listening techniques and reading and interpreting written information
  • Provide general knowledge of internet and intranet concepts
  • Employ knowledge of mobile hardware, software, and components, as well as PC desktop software (e.g., word processing, spreadsheet, database, graphics)
  • Apply working knowledge of help desk tools, processes, as well as problem management processes and systems
  • Identify, prioritize, and perform work activities based on the changing needs of the work environment
  • Clearly compose and deliver verbal and written information for technical and non-technical audiences to convey, explain, and educate customers on technical information and products
  • This position requires regular and punctual attendance.
Your background and experience:
  • A diploma in Computer Programming or Systems Technology
  • A minimum of two years of experience in one or more of the following areas: customer service, technical support, education, systems planning, knowledge management, or other related fields in business and technology
We'll consider an equivalent combination of education and experience.

Important to know

Before we can finalize any offer of employment, you must:
  • Consent to a criminal record check
  • Confirm you're legally entitled to work in Canada
Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover .

Our benefits

As a member of our team, you'll have access to services and benefits that help you get the most out of work — and life. Along with a competitive salary, your total compensation package includes:
  • Defined benefit pension plan
  • 3 weeks of vacation in your first year, with regular increases based on years of service
  • Health care and dental benefits
  • Optional leave arrangements
  • Development opportunities (tuition reimbursement, leadership development, and more)
Learn more: Find out .

Salary: $ $33.17/hourly

Want to apply?
  • Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
  • Please note that we will be starting assessments prior to the closing date.
  • We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email
when you submit your application.

  • Business Analyst

    2 weeks ago

    Richmond, British Columbia, Canada New Value Solutions Full time $110,000 - $165,000 per year

    New Value Solutions is seeking a highly skilled Intermediate Business Analyst. This role is ideal for someone who thrives in fast-paced environments, excels at stakeholder engagement, and has a passion for driving business transformation through structured analysis and change management.ResponsibilitiesLead and support core Business Analysis, Project...

  • Accountant I

    1 week ago

    Richmond, British Columbia, Canada Wenco International Mining Systems Full time $44,000 - $63,000 per year

    Wenco International Mining Systems ), a subsidiary of Hitachi Construction Machinery (HCM), provides industry leading, innovative technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations.Reporting to the Assistant Controller, the Accountant I supports global accounting operations with a focus on global...

  • Operations Analyst

    1 week ago

    Richmond, British Columbia, Canada Paladin Airport Security Services Full time $65,000 - $75,000 per year

    Operations AnalystReporting to the Senior Director, Operations (YVR), we are seeking a highly organized and self-driven Operations Analyst to elevate operational performance through BI-driven reporting and practical process improvements. This role oversees key administrative functions, including minute-taking, event planning, operational scheduling, and...

  • Analyst, Command Center

    6 days ago

    Richmond, British Columbia, Canada CarMax Full time $60,000 - $90,000 per year

    8901 - Corp Office West Crk Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be  Job Description About this jobThe Command Center Analyst operates and maintains a highly technical CCTV system to protect assets of CarMax locations across the country and is responsible for communicating with local law enforcement and store...

  • Trade Compliance Analyst

    2 weeks ago

    Richmond, British Columbia, Canada Heli-One Full time $60,000 - $90,000 per year

    CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get...

  • Commercial Analyst

    2 weeks ago

    Richmond, British Columbia, Canada Precise Pipe Full time $65,000 - $90,000 per year

    Job DescriptionTitle: Commercial AnalystLocation: Richmond (Office-Based)Company Background:About Precise Pipe Precise Pipe manufactures and distributes seamless and welded carbon steel pipe with an obsession for customer satisfaction, exceptional quality, rapid supply, and tailored solutions.With over 60 years of expertise, we are a North American leader in...

  • Analyst/Sr. Analyst

    20 hours ago

    Richmond, British Columbia, Canada CarMax Full time

    8901 - Corp Office West Crk Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be As an Analyst/Sr. Analyst in Financial Planning and Analysis, you will be responsible for utilizing operational and financial data to enable CarMax to meet long-term financial goals through historic analysis, predictive modeling and developing...

  • Financial Analyst

    1 week ago

    Richmond, British Columbia, Canada UniUni Full time $65,000 per year

    *Who Are We?*UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually across Canada, from coast to coast, and is rapidly expanding its footprint in the United States. Founded in 2019, UniUni is known for its tech-driven innovation and crowdsourced delivery model, providing fast, economical, and reliable services...

  • Functional Analyst 2

    6 days ago

    Richmond, British Columbia, Canada City of Richmond Full time $60,000 - $90,000 per year

    OverviewReporting to the Business Transformation Portfolio Manager, the Functional Analyst 2 provides procedural and business process support for the MyPermit (Permit Optimization Project), a City-wide initiative to streamline and modernize land development services. As a advanced user of the MyPermit digital portal and City's Land Management System...

  • Sr. Analyst, Supply Strategy

    1 week ago

    Richmond, British Columbia, Canada CarMax Full time $80,000 - $120,000 per year

    8901 - Corp Office West Crk Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be About The Team The Supply Strategy team is a community of analysts with a variety of strategic and technical skillsets. We work together to continually improve CarMax's ability to optimize the acquisition, movement, and reconditioning of each...