Technical Support Analyst
6 days ago
Technical Support Analyst is responsible for providing exceptional levels of technical support and is responsible for administrating, supporting, maintaining and securing all of our client’s hardware, software and technology services that support their core business operations.ResponsibilitiesDesktop Hardware support/troubleshootingSoftware and Application installation and troubleshooting (Windows 7/10, Exchange/Outlook, Microsoft Office Suite, LANDesk, Cisco Jabber and various others)Telephony (working with Conference room equipment, Cell Phones, Cisco VoIP)Wireless Services (WAP)Mobile devices (IOS Apps and Android)Account Administration and Access ControlProvide timely, professional, and reliable technical support to all staffEnsure incidents and service requests are actioned according to defined IT service levelsWork closely with IT Operations & Engineering and Information Security to troubleshoot and resolve issuesSupport remote users through the telephone and using remote access toolsTroubleshoot client hardware and software issues (laptops and desktops)Resolves hardware issues and coordinates appropriate technical or professional service techniciansDeploy images, maintain hardware Inventory and Software licenses to ensure complianceAccount Administration and Access ControlPerform User Management activities on:Active DirectoryExchangeQualificationsMinimum 2 years of experience as a technical support analystCustomer Service focus and a positive attitudeAbility to work in a fast-paced environmentBeing able to show compassion, sensitivity and have a sense of humor with othersAbility to support remote users over the phoneDegree or diploma in computer science, or equivalent education and experienceExcellent written and oral communications skillsStrong organizational and multitasking skillsPositive, self-motivated, adaptable, quick learnerThis is a minimum 6 month contract with likely extension located in Etobicoke, ON with an annual salary of $45,000.00 – $50,000.00. #J-18808-Ljbffr
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Technical Support Analyst
2 weeks ago
Richmond Hill, Canada Onico Solutions Full timeTechnical Support Analyst is responsible for providing exceptional levels of technical support and is responsible for administrating, supporting, maintaining and securing all of our client’s hardware, software and technology services that support their core business operations. Responsibilities - Desktop Hardware support/troubleshooting - Software and...
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Technical Support Analyst/IT Administrator
3 weeks ago
Richmond Hill, Canada Onico Solutions Full timeTechnical Support Analyst/IT Administrator The Technical Support Analyst/IT Administrator is responsible for maintaining the company’s IT desktops, laptops, and networking systems. The position will troubleshoot desktop issues, diagnose network related problems, manage Windows Desktops and deployment, and assist with MS Hyper-V, and VMWare. The successful...
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Technical Support Analyst/IT Administrator
6 days ago
Richmond Hill, Canada Onico Solutions Full timeTechnical Support Analyst/IT AdministratorThe Technical Support Analyst/IT Administrator is responsible for maintaining the company’s IT desktops, laptops, and networking systems. The position will troubleshoot desktop issues, diagnose network related problems, manage Windows Desktops and deployment, and assist with MS Hyper-V, and VMWare. The successful...
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Technical Support Analyst
1 week ago
Richmond Hill, Canada ROSS Full timeOur client is currently seeking a Technical Support Analyst to join their team. The ideal candidate will have a combination of a strong technical background and experience working with customers in a support role. Responsibilities - Responsible for supporting customers and/or service partners - Resolve reported customer issues in the areas of system...
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Technical Support Analyst
1 week ago
Richmond Hill, Canada ROSS Full timeOur client is currently seeking a Technical Support Analyst to join their team. The ideal candidate will have a combination of a strong technical background and experience working with customers in a support role. Responsibilities Responsible for supporting customers and/or service partners Resolve reported customer issues in the areas of system...
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Technical Support Analyst — On-Call
1 week ago
Richmond Hill, Canada ROSS Full timeA client seeking technical support expertise is hiring a Technical Support Analyst to manage customer inquiries and issues. The ideal candidate should have over 8 years of experience in technical support, strong Unix Shell Programming skills, and excellent communication capabilities. The role involves troubleshooting, managing escalations, and contributing...
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Technical Support Analyst — On-Call
1 week ago
Richmond Hill, Canada ROSS Full timeA client seeking technical support expertise is hiring a Technical Support Analyst to manage customer inquiries and issues. The ideal candidate should have over 8 years of experience in technical support, strong Unix Shell Programming skills, and excellent communication capabilities. The role involves troubleshooting, managing escalations, and contributing...
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Richmond Hill, Canada Onico Solutions Full timeSenior Technical Support Analyst/Junior System AdministratorThe Senior Technical Support Analyst/Junior System Administrator is responsible for supporting the comprehensive technology platforms for the Business by managing and coordinating all day-to-day activities for our client, while acting as a liaison between their vendors and the businesses...
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Richmond Hill, Canada Onico Solutions Full timeSenior Technical Support Analyst/Junior System Administrator The Senior Technical Support Analyst/Junior System Administrator is responsible for supporting the comprehensive technology platforms for the Business by managing and coordinating all day-to-day activities for our client, while acting as a liaison between their vendors and the businesses...
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Richmond Hill, Canada Onico Solutions Full timeSenior Technical Support Analyst/Junior System Administrator The Senior Technical Support Analyst/Junior System Administrator is responsible for supporting the comprehensive technology platforms for the Business by managing and coordinating all day-to-day activities for our client, while acting as a liaison between their vendors and the businesses...
