System Administrator

**Our Story**:
Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving, and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect, and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

**General Purpose**:
**Duties/Responsibilities**:
Coordinates with external vendors and corporate ITS for system installation, configuration, testing (pre and post), troubleshooting, validation, end-user training, and rollout phases of technical deployments.

Leads and administers system changes, system testing (including test scripts), move-to-production steps, and post-production support.

Troubleshoots and escalates system issues, and notifies management, users, and ITS when appropriate. Liaises with vendors to obtain price quotes and resolve operational system issues. Initiates, tracks, and ensures issue resolution.

Addresses system integration issues with support from ITS and external vendors.

Identifies requirements for system upgrades/enhancements and optimization in consultation with management, users, and vendors.

Performs business analysis and process reviews and makes recommendations to senior management regarding system improvements.

Designs and develops reports and dashboards using corporate reporting tools.

Analyzes client and business requirements and develops technical specifications and designs to incorporate business needs. Creates and maintains issue-tracking documents, and compiles resolutions as appropriate. Recommends solutions in consultation with ITS, and provides clients and staff with work plans, statements of work, and cost/benefit analyses. Informs project stakeholders and management of project status, risks, problems, and contingency plans.

Monitors vendor costs, time, quality, and resources used and acts where performance deviates from agreed service levels and/or tolerances.

Ensures system project deliverables are completed within agreed cost, timelines, and resource budgets, and are formally accepted by appropriate stakeholders.

Maintains documentation for support processes, business continuity, and system configuration.

Leads work of contractors, vendors, consultants, and project team members on system projects as appropriate. Provides technical support and training to divisional and corporate staff.

Contacts and exchanges information with vendors, external agencies, and other levels of government. Establishes protocols and mechanisms for data exchange between the Region and private and public sector organizations.

Performs related duties as assigned.

**Knowledge, Skills & Abilities**:
Knowledge and skills are acquired through a 3-year university degree in computer science or a community college diploma in computer systems technology, plus 3 years of progressively responsible related experience in system development lifecycle processes and system administration. Knowledge of database languages, operating systems, development tools, and automation processes.

Knowledge and understanding of system security, data protection and system integration methods, data management and reporting tools, and operations best practices.

Knowledge of and ability to comply with policies, procedures, and related legislation, including corporate ITS governance model and policies, and vendor service agreements.

Knowledge of reporting tools and GIS principles.

**Communication skills to**:
provide technical support and troubleshooting.

recommend improvements to existing systems.

explain complex technical information to staff with varied degrees of technical knowledge.

present technical training and information seminars.

participate in meetings and exchange information with ITS staff, management, vendors, and contractors.

meet with clients to determine system requirements.

participate in resolving conflicts related to the choice of technologies.

and participate as an effective team member.

Ability to prepare reports, project plans, statements of work, work structure breakdowns, and documentation.

Ability to travel within and outside Waterloo Region.

May be required to adjust the schedule to work some evenings when systems are not in use and requested to work some weekend hours for same.

Ability to support and demonstrate the Region’s values.

We thank all applicants in advance; however, we will be corresponding only with those selected for an interview.

The Region of Waterloo is an equal opportunity employer committed to an inclusive,

barrier-free recruitment and selection process. At the Regio