Front Desk Associate

2 weeks ago

Calgary, Canada Comfort Inn & Suites Calgary Airport South Full time

We are searching for to a **Front Desk Agent** to join our Front office team at the **Comfort Inn & Suites Calgary Airport South.**

**POSITION PROFILE**

As a Front Desk agent your commitment to being part of a team that extends service to our guests will play a key role in our ability to accomplish our goals.

**Essential Job Duties**:

- Welcome guests with an appropriate greeting and consistently provide friendly, professional, and attentive service.
- Process reservations as per brand standards.
- Offer loyalty rewards, upsells and property features/benefits
- Demonstrate professionalism all the time and comply with company standards of appearance
- Communicate with other departments to ensure guest requests are resolved without delay
- Promote Hotel rewards program and provide details regarding membership and benefits
- Follow health & safety and emergency policies and procedures
- Maintain a clean and well-organized work area
- Great attention to details and works well under pressure in a fast-paced environment
- Able to work effectively and independently with mínimal supervision
- Handles negative situation and conflict in a constructive mode utilizing interpersonal and communication skills and techniques taught and promoted within the company
- Participating in implementing and maintaining a high level of guest service and professional standards, Takes Pride in job well done

Other Task during the shift:

- Clean and Mop the Lobby area and breakfast room, making coffee for the coffee station as well as provide the service to the guest if they required any room supply.

**Physical Requirements**
- Lift, carry, push, pull and place objects weighing up to 30 pounds
- Standing for extended periods of time

**Qualifications**
- High School Diploma or Equivalent
- Minimum of 2-year customer service experience, previous hotel experiences an asset
- Proficiency with Microsoft office suite and hotel computer system/program is preferred

**Job Type**: Part-time

Pay: Up to $16.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Extended health care
- Flexible schedule
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Weekends as needed

**Experience**:

- Customer service: 5 years (required)

Work Location: In person

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