Event Captain

**Banquet Captain**

Our people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. Whether you are looking to gain and practice valuable leadership skills or take the next step to learn more about business management, we are here to train, mentor, and develop you further into your career, while supporting your life goals.

You will be sure to make meaningful, career-enhancing connections and lifelong friends along the way.

We are looking for a talented Event Captain to lead our banquet department. If you are interested in hospitality, learning more about the administrative side of event planning, and developing a team with one of Canada's fastest-growing hospitality groups - this is the role for you

As a Event Captain, you have the opportunity to develop and mentor the team of event servers, uphold standards for your department and have a direct impact on the success of the location. You will work directly with talented chefs, the Event Manager, and restaurant leaders as well as the hotel division.

**WHAT'S IN IT FOR YOU**:

- Preferred shifts, gratuities, and guaranteed hours
- 15% discount for our restaurants (Moxie's, Chop, Shark Club, and Rockford)
- Employee discount and Friends & Family discount for all Northland affiliated brands including Grouse Mountain, Revelstoke Mountain Resort, and Sutton Hotel Group.
- Personal development and mentorship from management.

THE ROLE:

- Actively lead the shift, in support of senior leadership, while helping to manage budgetary goals.
- To direct and control events in the facility at an excellent level while maintaining and abiding by all standards, policies, and/or procedures set forth by our company.
- Ensure event space is set correctly, food is presented well, and service goes off without a hitch.
- Event execution and managing quality assurance.
- Inspect Event areas at end of a function to ensure all equipment is returned to its proper area and all areas are clean
- Work directly with the event coordinators or hosts, and problem-solve in the moment when addressing questions or concerns that may arise during or before service.
- Ensure complete guest satisfaction and guest connection throughout each shift
- Manage clients in an efficient yet organized manner including setting up meetings, forwarding contracts, billing, etc.
- Review & Respond to online guest feedback
- Assist with site visits, walkthroughs, and inspections
- Assist with inventory, stock, and product orders.
- Deliver feedback and coaching to the event team.
- Demonstrate leadership by building positive team morale.
- Providing training, leadership, and mentorship for our event team.
- Identifying skill and leadership potential in your crew and developing those exceptional individuals into higher roles within our company.
- Manage the floor staff by ensuring team members are dressed in uniform, and providing exceptional guest service in a friendly yet speedy manner.

Key Requirements
- Minimum 1-year Event Server Experience
- Hospitality driven with exceptional guest service skills,
- Attention to detail & highly organized
- Impromptu problem-solving skills when dealing with internal and external conflict
- Exceptional communication skills, acting as a liaison between clients & guests, staff, management, and other hotel departments
- High stamina, and ability to lift 20 lbs
- Desire and ability to earn the respect of your team
- Ability to create a positive working environment and provide ongoing positive feedback to colleagues, even during big events, resolving conflicts
- Enthusiastic and inspiring
- Reliable transportation
- Flexible schedule
- Fluent in English
- Pro-Serve certification

Opportunities

With our company, you will have the opportunity to:

- Grow your career in our rapidly expanding company
- Cultivate your development by working with other leaders
- Personal development and mentorship, taking part in team-building events