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Digital Services Consultant
3 weeks ago
Employment Status: Contract >6 months (FT) - Pension - Dental Insurance - Health Insurance - Weekdays **Digital Services Consultant** **Competition Number**: 15318 **Primary Work Location**: Waterloo City Hall **Posting Status**:Internal/External Job Posting **Hourly Range**: $43.50-$54.37(Band: G) **Number of Positions**: 1 **Employment Group**: Staff Association **Job Status**:Temporary, Full-Time ( Up to 17 months) **Posting Release Date**: January 13, 2024 **Hours of Work**: 35 hours/week **Posting Closing Date**: January 26, 2024 **Why work with us**: The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone. Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment. For more information about the City of Waterloo’s **Strategic Plan, Vision, Values & Guiding Principles,**please click here**:City of Waterloo 2023-2026 Strategic Plan**. **What we offer**: - Supportive and caring organization that promotes respect, inclusivity, health, safety and wellness; - Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey; - Certification as a Living Wage Champion; - Defined Benefit Pension Plan (OMERS) eligibility for all employees; - Flexible work schedules, paid vacation, and the opportunity to bank overtime; - Substantial internal and external training and development opportunities; - Opportunities to get involved and give back to the community; - Employee-wide events, activities, site visits, BBQs, etc.; - Complimentary FitPass for City of Waterloo employees and family members for leisure, swim, and fitness drop-in programs; and, - So much more **What you will do**: Reporting to the Supervisor, Digital & Web Services, in the Communications Division, your primary responsibilities will include, but are not limited to, the following: - Implement and execute new/refreshed digital service projects, initiatives and programs that support the organization’s strategic goals with digital standards - Lead and/or work with inter-disciplinary teams to develop or purchase new services - Interact, advise and manage an internal portfolio of clients to digital projects and opportunities - Monitor best practices in the digital services industry to make recommendations within the organization - Support adherence to corporate identity standards throughout the organization - Liaise with business units to ensure digital services are delivered in a transparent and consistent way - Lead quality assurance, user testing and content production for new digital services - Partner with communications staff to publicize digital service activities - Recruit members of the public and run usability sessions - Participate in procurement processes for new digital services - Deliver training and educational materials for internal clients - Contribute to digital service program activities such as meetups and blogs - Maintain digital program assets such as a microsites, service inventories, guidelines and design systems **What you will bring**: - Post-secondary degree or diploma in content/service design, online communications, or a related discipline with four (4) years experience in digital service project delivery; equivalent combinations of education, experience and training in related areas may be considered - Must have previous work experience with digital media content and/or digital services projects - Expertise working with content management systems - Sound project management and program development skills with strong attention to accuracy and detail - Strong problem solving, analytical and decision making skills - Excellent communication skills with the ability to develop and deliver training and education programs - Thorough knowledge of Web Content Accessibility Guidelines (WCAG) and Accessibility for Ontarians with Disabilities Act (AODA) accessibility guidelines - Awareness of best practices in user-centered service design - Experience planning user testing and research sessions - Basic knowledge of HTML and CSS editing - Experience with political and social impacts of communication and public engagement is an asset - Strong interpersonal skills and the ability to work effectively in a multi-disciplinary team - Experience with iCreate CMS, FormBuilder, Goo
