Assistant Manager

2 weeks ago

Dartmouth, Canada Black Bow Gift Co. Full time

**Position Overview**:
**Key Responsibilities**:

- **Operational Management**: Oversee and contribute to daily operations, including client orders, online and in-store sales, and gift production workflows, ensuring quality standards are met.
- **Team Leadership**: Lead and mentor team members, set performance goals, and foster a collaborative, high-performing team environment.
- **Process Development and Oversight**: Proven ability to contribute to and oversee the creation of strong, efficient operational processes that enhance productivity and maintain quality standards.
- **Creative and Detail-Oriented**: Demonstrates innovative thinking and a resourceful approach to problem-solving, with meticulous attention to detail and accuracy in all tasks.
- **B2B Client Coordination**: Oversee and assist in managing corporate gifting projects, acting as the main point of contact for clients. Plan and deliver custom orders on time and within budget.
- **eCommerce & Website Management**: Maintain and optimize the company’s eCommerce platform, ensuring accurate product listings, SEO optimization, and seamless customer experiences.
- **Marketing Support**: Collaborate on digital and in-store marketing campaigns, create engaging content for social media and newsletters, and drive promotional initiatives.
- **Inventory Oversight**: Monitor inventory levels, coordinate stock deliveries, and maintain organized tracking systems.
- **Customer Experience**: Lead the customer service team to provide timely, professional communication and uphold high satisfaction standards.
- **Data & Reporting**: Analyze sales and performance data, providing insights and recommendations to improve processes and drive growth.

**Requirements**:

- At least **2 years of experience in a leadership role**, with proven success in managing teams.
- Minimum **2 years of experience in B2B Project Coordination and eCommerce operations**.
- Combines strong creative skills with meticulous attention to detail, delivering high-quality results.
- Proficiency in online sales platforms (Shopify preferred) and digital content management.
- Strong organizational, communication, and problem-solving skills.
- Ability to thrive in a fast-paced, detail-oriented environment.
- Tech-savvy, with experience troubleshooting operational and technical challenges.
- Passion for luxury gifting and delivering premium customer experiences.
- Experience in writing and contributing to business proposals.

**Preferred Skills**:

- Experience in inventory management and product development.
- Shopify and Klaviyo knowledge and experience.
- Knowledge of SEO strategies and content optimization.
- Demonstrated ability to lead training and team-building initiatives.

**What We Offer**:
This role provides significant opportunities for professional growth, with potential to advance into an Operational Manager position. We are committed to fostering a dynamic, supportive work environment for motivated individuals.

Pay: $20.00-$32.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Paid time off
- Profit sharing

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- What unique skills and knowledge can you bring to our team?

**Experience**:

- E-commerce: 1 year (required)
- Leadership: 2 years (required)

Work Location: In person

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