Client Account Manager

**In-Person Interview at Calgary Location**

Starting Salary: $50,000 - $60,000 /year

In-Office Position: Suite 101, 2030 11 Street SE

**About Us**:
At CAYK, we don’t just run marketing campaigns; we engineer growth at Lead Generation & Revenue experts. We’re a team of strategists, creatives, and data-driven innovators who thrive on solving challenges and delivering real, measurable results. We believe in clear communication, proactive strategies, and making every marketing dollar count.

We also believe work should be fun. Whether we’re brainstorming the next big idea, analyzing campaign data, or celebrating wins (with cake, obviously), we bring curiosity, collaboration, and excitement to everything we do. Our core values guide us: we grow through curiosity, we trust in data, we put ethics first, and we believe a positive mindset leads to success.

At CAYK, we are a performance-driven, relationship-focused marketing agency dedicated to driving success for our clients. We offer a range of services including SEO, PPC, Website Design & Development, Creative Strategy & Branding and more. As a trusted partner to our clients, we are committed to clear communication, proactive strategies, and measurable results.

**Job Overview**:
We’re looking for a Client Account Manager who’s equal parts relationship builder, strategic thinker, and marketing expert. You’ll be the go-to for a portfolio of 15 - 20 clients, helping them navigate their marketing strategies while ensuring their campaigns are delivering real ROI.

If you’re the kind of person who loves problem-solving, enjoys diving into data, and thrives on seeing clients succeed, this role is for you. You’ll be working alongside an enthusiastic, tight-knit team that believes marketing isn’t just about impressions, it’s about creating impact.

Expect to collaborate, innovate, and sometimes eat cake because we take strategy and dessert very seriously at CAYK.

**Key Responsibilities**:
**Client Onboarding**:
Lead month-long onboarding programs, including weekly meetings and presentations, to establish a strong foundation for the client relationship. We already have a kick-ass system and will happily teach it to you.- Serve as the leading voice of CAYK during onboarding sessions, even when collaborating with specialists.

**Ongoing Client Communication**:
- Provide weekly or bi-weekly updates on campaign performance, addressing client needs and proactively managing concerns.
- Treat client businesses with the same care as your own, ensuring that their marketing goals are consistently met.
- Review key client metrics, including leads, purchases, and meeting requests, and provide a performance report to the client.

**Strategic Reporting and Planning**:
- Conduct quarterly strategy sessions to review past performance and outline strategy plans for the upcoming quarter.
- Collaborate with specialists to develop data-driven strategies focused on improving lead generation, conversions, and overall ROI.

**Content and Project Oversight**:
- Ensure that all client content is on-brand, conducting topic ideation with your client and maintaining a timely posting schedule with the schedulers.
- Oversee project deliverables across design, development, and other service areas to ensure clear timelines and client updates.
- Keep your client informed about the moving parts of their projects.

**Team Coordination**:
- Work closely with specialists, schedulers, and the creative director to maintain project momentum and effective communication.
- Facilitate and track client requests, ensuring that all deliverables meet agreed-upon deadlines.

**Performance Tracking**:
- Monitor and report on key performance metrics using tools like Google Analytics, Google Ads, and Meta Ads.
- Analyze campaign data to ensure that strategies are aligned with achieving a positive ROI and long-term client success.

**What We’re Looking For**:

- 2-3 years experience in account management and digital marketing.
- Proficiency with Google Analytics, Google Ads, Meta Ads, WordPress, and a solid understanding of basic SEO principles.
- Strong organizational skills and attention to detail.
- Excellent interpersonal and communication skills with a personable yet analytical approach.
- Ability to manage multiple projects simultaneously while coordinating with cross-functional teams.
- Analytics and strategic mindset

**How to Apply**:
If you’re ready to help our clients soar to new heights and think you’re the perfect fit for this role, we’d love to hear from you. Send us your resume and a cover letter below explaining why you’d be a great addition to the CAYK family.

**Work Schedule**:

- Full-Time: Monday to Thursday, 8:30 AM - 5:00 PM; Fridays, 8:30 AM - 2:00 PM
- Weekends and Stat Holidays Off

**Location**:
Suite 101, 2030 11 Street SE, Calgary, Alberta; this is an In-Office Position