Program Service Caseworker

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith
- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

**Position Purpose summary**:
**To support clients and operate residential facility, through**: Clients admissions, intake processing, case triaging, primary support case work, referral and clerical duties. Provide clients with encouragement and access to wrap around supports that ultimately lead to getting housed and staying housed.
The purpose of the expectation Job description is to identify and clarify what management expects from the incumbent. The following expectations and tasks will be part of the annual performance appraisals; your merit increase will be based on the level of performance in each of the following areas. Expectations may change year to year and both parties should use the annual performance appraisal to determine realistic and equitable goals and outcomes for the upcoming performance year.
**Accountabilities**:
Written and Verbal Communication
Reporting
Fulfilling and communicating all relevant Incident reports, including IIR (Internal reports) to the team, and CIR (critical reports) to supervisory staff.
Completing daily front-line worker responsibility logs and bed board charts.
Completing all required aspects of ongoing PEAC performance appraisal and coaching documents
Case Work/Facility
Maintaining ongoing responsibility for primary client housing-stability planning and housing-related case work.
Fulfillment of daily PSCW shift responsibility sheets
Maintaining personal HIFIS account and using HIFIS system for all aspects client case work.
Manage contact with professional and agency support staff
PSCW staff members are responsible for moderate cleaning and upkeep of facilities and resident quarters when property services staff are not on site.
PSCW staff are responsible to adhere to all tasks and responsibilities as outlined on the Front-Line worker responsibilities shift sheets.
CRITICAL RELATIONSHIP MANAGEMENT
**PSCW workers manage regular contact with**: Shift partners, aftercare staff team, residential and case clients, Immediate supervisory staff, management team, regional government reps, partner/community agency representatives, client contacts (as appropriate), other internal S.A. facilities staff members.
**Governance Boards and Councils/MEETINGS**:
**Internal**:
Case Workers are responsible for participating in all relevant team and training meetings as directed by management/supervisory staff, including all-staff meetings, team meetings, supervisory/coaching meetings, training meetings, etc.
**MANAGERIAL/Technical Leadership RESPONSIBILITY**:
**Reports directly to**: Program Services Coordinator
Indirect report to facility Program Director
**FINANCIAL AND MATERIALS MANAGEMENT**:
Following procedures on donation processing and drop-safe depositing
Balancing petty cash at each shift change
Maintaining awareness of all organizational policy on personal finance related to money in the workplace (staff and client).
**WORKING CONDITIONS**:
PSCW staff members work onsite at Belinda's Place; approximately 95%. On occasion PSCW staff have responsibility to leave premises for work related tasks (housing-related case work support, client, meeting, training, supplies purchasing, etc), approx. 5%
PSCW staff members work within the facility building, and outside of the building, onsite.
The above responsibilities must be discharged in accordance with The Salvation Army's Mission Statement, in a professional manner, exemplifying Christian standards of conduct.
**education and experience Qualifications**:
**Education, Qualifications and Certifications**:
College diploma or equivalent post-secondary formal study related to social and/or women related services work. Bachelor of Social Work is preferred.
Valid Driver's License is a requirement
Experience and Skilled Knowledge Requirements
Experience working with homelessness, mental health and addictions.
Must have functional knowledge and understanding of women issues related to homelessness, mental health and addictions.
**Skills and Capabilities (examples provided below)**:
Thorough knowledge and understanding of and a commitment to anti-racism, anti-oppression and equity.
The responsibilities associated with this po