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Client Engagement Specialist

2 weeks ago

Toronto, Canada Toronto Tug and Transport Full time

**About Us**:
Toronto Tug and Transport is a leader in innovative transportation solutions, specializing in marine towing and freight logistics. We pride ourselves on providing exceptional service to our clients while ensuring seamless coordination and reliable delivery. We are seeking a passionate and customer-focused **Client Engagement Specialist** to join our team and strengthen our client relationships.

As a **Client Engagement Specialist**, you will be the bridge between our clients and operations team, ensuring a top-notch customer experience. Your role will involve managing client communications, addressing inquiries, and proactively finding solutions to meet their transportation needs.

**Key Responsibilities**:

- Serve as the primary point of contact for client interactions, fostering trust and rapport.
- Manage client inquiries about transport services, schedules, and updates.
- Proactively resolve issues and provide timely solutions to enhance client satisfaction.
- Collaborate with operations and logistics teams to ensure service excellence.
- Track and report customer feedback to improve service delivery.
- Develop and maintain client accounts, ensuring accurate records and billing.

**Qualifications**:

- Proven experience in customer service or client engagement, preferably in logistics or transportation.
- Strong communication and problem-solving skills.
- Ability to multitask and thrive in a fast-paced environment.
- Familiarity with transportation management systems is a plus.
- High attention to detail and a proactive approach to customer support.

Pay: $60,585.00-$66,949.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person