Retail Store Manager

**WE’RE HIRING**

**Retail Store Manager - Permanent Full-time**
**Do you have a deep understanding of the Indigenous Culture and a passion for leading a sales team in delivering an outstanding shopping experience for Manitobah customers? If so, we want you to join our team**

**WHAT YOU WILL DO**
Reporting to the Director of Retail, the Retail Store Manager is responsible for daily operations of the store, ensuring the store achieves its sales goals, meets merchandise standards, and delivers operational excellence by building and leading a high performing team. The Manager will ensure to deliver an outstanding shopping experience that reinforces Manitobah’s brand reputation as a preferred retail destination in the community.

**WHAT WE OFFER**
Manitobah offers a competitive hourly rate, and a generous employee discount on Manitobah products.

**LOCATION**
Winnipeg, Manitoba

**KEY RELATIONSHIPS**
**Reports to**: Director of Retail
**Key Relationships**: Our Customers and Sales Team
**Direct Reports**: Retail Ambassadors and Key Holders

**KEY RESPONSIBILITIES**
- Greet and engage customers in a manner that models exemplary customer service, in coherence with sales model.
- Supervision of Retail Ambassadors and Key Holders.
- Coaching and motivating the team to reach and maintain top performance and provide an exceptional customer experience.
- Lead performance reviews with your team and set action plans accordingly.
- Delegate tasks when necessary to store Key Holders.
- Set goals and lead measures to achieve store sales budgets.
- Executing standards in recruiting, hiring, training, customer service, visual merchandising, and store operations.
- Set up and manage an efficient and organized inventory stock room.
- Collaborate with HR in the recruitment of Retail Ambassadors.
- Facilitate onboarding and continued training of Retail Ambassadors.
- Create and manage staff scheduling.
- Responsible for approving and ensuring bi-weekly timesheets are correct for payroll.
- Attend weekly manager meetings and one-on-ones with Director of Retail.
- Enhance brand loyalty by empowering team to create a natural and personable experience for customers.
- Executing in store workshops and special events.
- Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
- Ensures all merchandise is properly ticketed and displayed accordingly.
- Responsible for ensuring cleanliness standards; visual merchandising standards are met.
- Maintain adequate stock through efficient inventory management.
- Track inventory and communicates stock replenishment needs.
- Manages administrative systems and procedures effectively and in accordance with company policies
- Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination.
- Ensures store operates within its budget.
- Responsible for adherence to all loss prevention and security policies, as well as credit procedures (e.g., credit and debit cards, employee purchases, discounts, deposits, returns and exchanges).
- Other related duties as assigned

**Ideal Experience**
**Professional Experience**:

- Two (2) to three (3) years’ experience in retail management role required
- Two (2) to three (3) years of experience supervising in a retail environment required
- Experience working in an Indigenous or culturally-sensitive environment is an asset

**Educational Position Requirements**:

- Completion of high school.
- College Diploma in Business or Management field is considered an asset.

Manitobah is dedicated to a greater cultural diversity throughout our business operations and hiring process. Manitobah is committed to hiring Indigenous employees wherever possible.

**Job Types**: Full-time, Permanent

**Salary**: From $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Store discount
- Tuition reimbursement

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Retail management: 1 year (preferred)

**Language**:

- French (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Winnipeg, MB R3C 4S8 (required)

Ability to Relocate:

- Winnipeg, MB R3C 4S8: Relocate before starting work (required)

Work Location: In person