Key Account Specialist

**Key Account Specialist**:

- **Date Posted**: September 06, 2024
- **Location**: Vancouver, Canada
- **Term**: Full Time

SAXX Underwear Co. is looking for a Key Account Specialist to join our team based in our Vancouver office location in a hybrid work environment. This is your opportunity to be part of a globally growing brand in a dynamic work environment working within a highly collaborative team. SAXX is proud to be Great Place to Work® Certified by the Great Place to Work® Institute

**THE KEY ACCOUNT SPECIALIST WILL**

Play a critical role in orderbook management and customer service for key retail partners, account managers, and internal stakeholders. The Key Account Specialist will be responsible for preparing, allocating, and releasing sales orders to meet revenue targets, maintaining customer forecasts, responding to customer inquiries, and identifying sales opportunities. This role will report directly to the Director of International Logistics, Interim.

**RESPONSIBILITIES INCLUDE**:

- Establish productive relationships with key account partners, including reps and buyers.
- Deliver best-in-class customer service by addressing customer issues and following problems through to resolution.
- Proactively seek process improvements and accurately documenting workflows
- Perform orderbook management for key account orders across North America and Europe and maintain pending orders up to date.
- Analyze forecasted inventory position and fill rates to communicate supply risks to buyers and account managers.
- Allocate core, replenishment, and fashion orders accurately and promptly to meet monthly revenue objectives.
- Input seasonal key account customer forecasts and work cross-functionally with Demand Planning in the event of significant shifts
- Collaborate and troubleshoot with key account buyers and internal stakeholders to rectify order issues such as vendor pricing, terms, and delivery challenges.
- Work with cross-functional teams to deliver approved value-added services
- Assist with preparation of analytical reports and historical re-caps to communicate business performance
- Other duties may arise from time to time and as a team, we look to support each other

**REQUIRED QUALIFICATIONS**:

- 2 to 4 years of relevant work experience in a wholesale account specialist role or experience in account management or similar role
- Degree or Diploma in business administration, or a related field
- Strong interpersonal skills to effectively source information, obtain approvals, build relationships with internal and external stakeholders and provide sufficient influence to achieve success
- Excellent analytical and problem-solving skills, with the ability to leverage data and insights to inform decision-making and drive continuous improvement
- Ability to thrive in a fast-paced ever-changing environment; works well under pressure and results oriented
- Critical thinking, problem-solving, and decision-making skills; proactive nature and willingness to challenge existing processes and propose new solutions
- Passion for delivering exceptional customer experiences and a commitment to excellence in customer service
- Strong computer skills, including proficiency in commonly used software such as Microsoft Office (Excel, Word, PowerPoint, Outlook). Experience in using Microsoft Dynamics 365 considered an asset

**WHY WE THINK YOU’LL LOVE WORKING WITH US**
- We offer equitable salaries, a comprehensive benefits package including health, dental, and vision coverage to support your wellbeing.
- Get additional health care support through a virtual health care platform and an Employee and Family Assistance Program.
- Participate in a Group RRSP matching program.
- 3 weeks paid vacation.
- Four paid days off are dedicated for you to volunteer in your community and to support causes that matter to you most.
- Have your birthday off to celebrate in style.
- Free products? Yes, please Every SAXX employee receives an annual $600 credit to treat themselves and the people in their life to our premium products.
- Enjoy access to an in-office gym, along with on-site showers.
- Hang out with the cute and cuddly dogs in our office (Woof)
- Stay fueled with healthy snacks, coffee, and tea.
- Be part of a team of incredibly talented, passionate, and empowered people focused on building and innovating.
- Make an impact with your work—each person has an equal opportunity to contribute to our goals.
- Join one of the fastest-growing companies and find opportunities to grow in
your own career—offering advancement opportunities for our team members is important to us

**TO APPLY