Key Account Specialist

1 week ago

Vancouver, Canada UniUni Logistics Full time

**Who Are We?**
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.

**What Do We Offer?**

**Requirements**:
**Responsibilities**:

- Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
- Create and update customer SOPs for key account clients
- Regular performance review meeting with Key Account clients
- Monitor the status of parcels (track and trace), and report to Key account customers
- Weekly and monthly KPI Delivery / Dispatch Rate Performance report to key accounts
- Data analysis and find the root cause for corrective actions based on tracking & tracing report from key account customers
- Prepare AR billing invoices/statements and send to customers weekly, follow up on any late payment issue
- Review claims from Key Account Customers
- To take up additional tasks as assigned
- Back up for other team members when necessary

**Qualifications**:

- Minimum 1 year of experience in customer service or key account position in a related industry
- Experience in inventory, warehouse, or logistics is a plus
- Bachelor’s degree in Business Administration or a relevant field
- Excellent data analysis and reporting ability
- Excellent communication and interpersonal skills
- Proactive, resourceful, responsible, independent, and assertive
- Good leadership and problem-solving skills
- Good time management and organizational skills
- Customer-oriented
- Good team player
- Good report writing skills
- Good presentation skills (preferred)
- Good command of written and spoken English
- Good command of Mandarin
- Basic geography knowledge

**Benefits**
- Dental, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave, Management training program
- Salary up to $40,000 to $45,000 CAD

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