Key Account Manager

**About the Opportunity**:
We are seeking a **Key Account Manager** (KAM) to join our Sales team, focusing on managing large, strategic accounts to ensure their success with Transoft’s software. The KAM will play a pivotal role in expanding and strengthening customer relationships, driving sales growth, and collaborating with cross-functional teams. The KAM has a critical role in ensuring that customers derive maximum value from Transoft’s solutions, fostering long-term customer satisfaction and loyalty. The KAMs often work closely with the Product Managers facilitating feedback sessions from our strategic key account customers for ongoing product enhancement feedback. If you’re a relationship-focused sales professional with a passion for helping customers succeed, we want to speak with you

NOTE: This is a hybrid role where you will be expected to work from our beautiful office near the Waterfront Station in downtown Vancouver for a minimum of 2 days per week.

In this role, you will be expected to:

- Work with multiple business units and regional resources to drive strategic selling and ABM activities for key accounts across industries like Traffic Safety and Aviation.
- Generate opportunities for expansion, upgrades, new licensing, and renewals within a defined account territory, including US State DOTs, large AEC firms, Canadian Provincial Governments.
- Serve as the primary point of contact for assigned accounts, managing all aspects of the client relationship.
- Conduct executive-level discussions to understand customer business objectives and operational needs.
- Ensure timely renewal of Maintenance and Subscription Contracts while identifying upsell opportunities.
- Develop and execute business plans to meet annual and quarterly sales objectives across multiple products.
- Meet key performance indicators (KPIs) related to pipeline generation, opportunity management, and forecasting.
- Attend industry events and conduct onsite customer visits to support new business development.

**About You**:

- You have a post-secondary degree or diploma in sales, business, or a related field.
- You have a minimum of 3 years of experience in B2B sales, with a proven track record in quota-carrying roles and account management.
- You are proficient in CRM systems and Microsoft Office Suite; knowledge of Civil Engineering or CAD is a plus but not required.
- You possess exceptional presentation, communication, and relationship-building skills.
- You have a strong customer service orientation and the ability to work independently as well as collaboratively in a team environment.
- You are comfortable with traveling to key customer sites for meetings and events.
- You have a proactive, solution-focused attitude with a commitment to continuously learning and improving customer experiences.

**About Us**:

- We offer a flexible working environment that embraces both in-person and remote work.
- We offer a number of employee programs and benefits focused on healthcare, retirement savings, rewards and recognition.
- We are committed to providing professional growth and development opportunities.
- We give back to our communities through global initiatives and donations.
- We work hard, but we like to have fun too

Salary Range: $65,000 - $75,000 annually + commission structure(Actual salary offered will be commensurate with education, experience and internal parity).

At Transoft Solutions, we embrace diversity, as we strongly believe that our diverse backgrounds, coupled with our cultural and experiential differences make us stronger and better positioned to support our global customers. We are a collaborative group of individuals who value respect, professionalism, creativity, drive and compassion, and we pride ourselves in being a socially responsible company that does its part in making the global community a better place for everyone.