Field Service Technician

6 days ago

Scarborough, Canada Alfa Laval Full time

Provide on-site Service which includes, but is not limited to, Investigating, and resolving technical problems on the mechanical, and electrical components of Decanters, High Speed Separators and Plate Heat Exchangers
- Install, configure, modify, overhaul, fault diagnose, and repair Alfa Laval products, equipment and systems purchased by customers.
- Performs trial test runs when work is completed to ensure performance rates and quality meet established specifications.
- Document the equipment serviced, parts used, travel/site hours, and expenses to support customer invoicing.
- Advise operators and maintenance personnel of operating procedures for working safely around our equipment.
- Perform preventive maintenance service calls on customer equipment.
- Assist customer maintenance personnel with technical and procedural troubleshooting techniques.
- Assist and train customer maintenance and supervisory personnel on how to operate our equipment and perform maintenance tasks.
- Proactively visit customers (when not on service calls) to develop new customer relationships as well as maintaining great current relations with existing customers
- Review upcoming service visits and specific customer requests to ensure excellent customer service and customer experience
- Proactively recommend replacement parts, critical stock parts and system upgrades, service and reliability related site visits via phone and/or in person.
- Prepare customer service report after each service visit to effectively communicate findings, work performed, recommendations and suggested replacement or spare parts.
- Manage travel arrangements and expenses.
- Travel Approximately 50% (passport required).
- Provide a daily report of activity to the Field Service Manager when on a job and when working from the home office
- Act per Alfa Laval standards (from start to end of a job). Work as per our ISO9001, QHSE requirements
- Platform / Offshore work required.

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