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Technical Advisor, RPA- Agents

2 weeks ago

Montréal, Canada Alithya Full time

**Our mission, your future**:
As a global network of trusted advisors, we create cutting-edge technological solutions to overcome today’s challenges and anticipate tomorrow’s needs. It all starts with the collaboration of a diverse team of passionate innovators, each driven to make a difference. Together, we challenge the status quo and push each other to new heights.

Ready to make a significant impact on mission-critical mandates and shape the future through digital transformation and strategic consulting? Take your ambitions to the next level and discover your next exciting challenge with us

**Your role, your impact**:
Are you passionate about artificial intelligence and eager to bring your expertise to a rapidly growing practice? As a Technical Advisor, RPA - Agents, you’ll support the delivery needs of business sectors within the Québec division. You’ll leverage your technical skills while helping position the Innovation and Technology Center (ITC) as a leader, by staying up to date with emerging technologies and identifying innovation opportunities in your field.

Reporting to the Senior Director of Data, Analytics, and AI, you’ll be responsible for developing and promoting your area of expertise within the organization. This includes collaborating with the Academy team to build team capabilities and implementing the right tools, methodologies, and best practices in artificial intelligence to ensure efficient, high-quality service delivery.

This job posting is intended to build a talent pool for future opportunities. By applying, you will be considered for potential roles as they become available.

**Your day-to-day**:

- Collaborate with multidisciplinary teams to identify opportunities for process improvements supported by artificial intelligence (AI) and propose innovative solutions;
- Participate in technology watch activities in the fields of agentic AI and RPA, and experiment with new tools to enrich our service portfolio, promote innovation, and anticipate future client needs;
- Document solutions, diagram workflows, write guides for end users, and ensure knowledge transfer;
- Contribute to the evolution of standardized service offerings in line with client needs;
- Develop toolkits and accelerators to ensure service efficiency and quality;
- Analyze business processes and translate user needs into automated workflows;
- Design agents/robots by breaking down processes into logical, repeatable steps;
- Conduct tests and monitor workflows to detect errors, manage exceptions, and ensure proper functioning of automated agents.
- #LI-Hybrid

**Keys to your success**:

- Diploma of College Studies (DCS) in IT management or a bachelor’s degree in IT or a related field;
- Skills in the following categories:

- RPA/low-code tools: Power Automate, UiPath, Automation Anywhere, Blue Prism;
- Hybrid agent creation: Copilot Studio, N8N, Zapier, Make;
- Languages: PowerShell, Python, JavaScript;
- API integration: connecting systems via REST/GraphQL, SaaS connectors (SharePoint, Teams, SAP, Salesforce, etc.);
- Databases: SQL, PL/SQL;
- Environment management: Azure/M365, connector configuration, security.
- Ability to interact with clients at all levels and present technical and strategic solutions in meetings or public events;
- Pedagogical approach, rigour, curiosity, and analytical mindset.

**Extra edge**
- Experience with the Microsoft Power Platform ecosystem;
- Experience in MCP server implementation and development;
- Experience in consulting or client support;
- Knowledge of ethical issues in AI and data governance.

**Language skills**
- French: Proficient
- English: Advanced

Please note that due to the nature of the responsibilities of the position, an advanced level of English is required, in particular to communicate on a daily basis with employees and managers outside of Quebec.

**Our offer**:

- ** Balance that works for you**: Work-life balance helps us stay at our best. We offer flexible work options, and with our Unlimited Vacation Plan, you can rest and recharge when you need it most.
- ** Rewarding achievements every step of the way**: Your contributions matter. From day one, our total rewards package offers a comprehensive compensation plan, including short-term incentive programs.
- ** Your well-being matters**: Our benefits are designed with optimal health and wellness in mind. You’ll have access to 24/7 virtual healthcare, as well as an extensive wellness portal that provides tools and resources to support your physical, mental, emotional and financial well-being.
- ** Continuous growth and learning**: When you join Alithya, you’re joining a team committed to investing in your development. Refining your expertise is essential in a rapidly evolving industry, and we support your continuous growth every step of the way. Through partnerships with world-renowned education leaders, we provide access to thousands of top-rated online courses and certifications. With exclusive leadership