Nihb Client Services Coordinator

3 days ago

Edmonton, Canada Home Health Store Full time

**Become Our Next NIHB Client Services Coordinator**

**Location**: Edmonton, AB

**Job Type**: Full-Time

**About Us**
At **Home Health Store Inc.**, we’re all about making a difference We proudly serve First Nations, Métis, and Inuit communities, as well as pharmacies, group homes, and government agencies across Canada. We’re passionate about delivering top-quality medical supplies and creating positive customer experiences.

As part of our team, you'll play a key role in helping Indigenous communities access the medical supplies they need through the **Non-Insured Health Benefits (NIHB)** program. We’re looking for someone who is ready to make a meaningful impact in the lives of those we serve, focusing on excellent customer service, order management, and supporting healthcare professionals who work within these communities.

**What You'll Do**

Do you thrive in a fast-paced environment with a mix of customer service, healthcare support, and administrative tasks? As our **NIHB Client Services Coordinator**, here’s what your day-to-day will look like:

- **Client Support & Collaboration**: Work directly with Indigenous communities and healthcare professionals to assess needs and provide tailored solutions. Ensure accurate and timely client data entry.
- **Order Management**: Help clients select the right medical products, process orders, and ensure products are delivered accurately and on time.
- **Inventory & Shipping**: Use the **Windward system** to track orders, manage inventory, and prepare shipments efficiently.
- **Invoicing & Funding Coordination**: Handle invoicing, submit claims to the **NIHB program**, and follow up on reimbursements with a focus on accuracy and detail.
- **Customer Service**: Respond to client inquiries, resolve issues, and ensure accurate documentation of all interactions.
- **Program Knowledge**: Stay up to date on **NIHB** guidelines to ensure proper claims processing and provide exceptional client support.

**What We’re Looking For**

Do you have a can-do attitude and love helping others? We’d love to meet you if you:

- Are committed to delivering excellent **customer service** and creating lasting, positive experiences.
- Are passionate about healthcare and supporting **Indigenous communities**.
- Have strong communication skills and can explain complex information clearly and concisely.
- Are organized, detail-oriented, and thrive in a fast-paced, client-focused environment.
- Are a team player, but also capable of working independently and managing tasks efficiently.

**Bonus**: Experience with the **NIHB program** or medical supplies is a plus, but we’ll provide all the training you need

**What We Offer**
- **Competitive pay** — because your work deserves to be rewarded
- **Health spending account** after 3 months of joining.
- A fun, positive work environment where you’ll love coming to work.
- **Paid vacation time** — because rest is important, too
- **Work hours**: Monday to Friday (8:30 am - 4:30 pm) and rotating Saturdays (10:00 am - 2:00 pm). Saturday shifts once or twice a month.

**Why Join Us?**

If you’re a self-starter looking for a meaningful, fulfilling job and want to be part of a team that truly cares, this is the perfect opportunity for you

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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