Service Advisor

2 weeks ago

Edmonton, Canada Congdon's Aids to Daily Living Full time

**Company Description**:
Congdon’s Aids to Daily Living are leaders in the medical equipment supply industry in Edmonton. We have been in business over 50 years providing home healthcare, mobility, and accessibility solutions. With a focus on putting people first and a reputation for trustworthiness, we offer expert advice and friendly service to swiftly get the right products to those in need. We are the top choice for mobility and home care products in Edmonton, Northern, and Central Alberta.

**We are hiring for a Service Advisor - Wheelchair and Mobility Equipment Repairs**

**Role Description**:
The Service Advisor is the primary point of contact for customers requiring maintenance, servicing, or repair of mobility devices such as power wheelchairs, scooters, and other assistive equipment. This role involves assessing client needs, coordinating with technicians, managing repair orders, and ensuring excellent customer service throughout the process.
- Greet clients (in person, by phone, or electronically) and assess service needs.
- Create service orders and document customer concerns and equipment issues.
- Provide preliminary diagnosis and discuss repair or maintenance options with customers.
- Schedule service appointments and coordinate technician assignments.
- Communicate with technicians to ensure accurate and timely repairs.
- Keep clients informed of job status, estimated completion time, and any changes in cost or service requirements.
- Manage warranty, insurance, and funding documentation, when applicable.
- Maintain accurate records of service work, parts used, and client interactions.
- Ensure compliance with health and safety standards and regulatory requirements for mobility equipment.
- Maintain a high level of empathy and professionalism, especially with clients who may have complex mobility needs.

**Qualifications**:

- Experience in a service advisor, customer service, or mobility equipment role preferred.
- Technical understanding of mobility devices and their components is an asset.
- AADL, NIHB, DVA Program knowledge is an asset.
- Strong communication and interpersonal skills.
- Proficient with computers and service order systems.
- Organized, detail-oriented, and capable of multitasking.
- Self confident, friendly, and compassionate.
- Mature, patient and professional.
- Dependable and have a strong work ethic.

**Compensation**:
Competitive compensation based on experience.

Pay: $45,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: In person

  • Service Advisor

    1 week ago

    Edmonton, Canada Speedy Auto Service Full time

    Speedy Auto Service is excited to welcome a new member to our team! We are a fast-paced, busy automotive repair facility that strives to bring a high level of service to our customers that creates a trusting relationship that lasts. Key Responsibilities - Welcome customers and provide excellent customer service throughout the duration of there visit -...

  • Service Advisor

    1 week ago

    Edmonton, Canada Speedy Auto Service Full time

    CONSIDER A CAREER WITH US! We are Edmonton's newest and progressive, completely integrated Automotive business. We encompass all avenues to deliver vehicles and service clients. If you are looking to build a career with one of the fastest growing companies in Edmonton, you've found us! Now we want to find you. We offer... - Highly Competitive Pay Plan...

  • Parts Advisor

    1 week ago

    Edmonton, Canada Edmonton RV Service Full time

    **Who we are**: Great service, selection, and quality RV parts is the difference between fun and frustration. Edmonton RV has been dedicated to providing both since 1976, we love and appreciate the RV lifestyle as much as our customers! **Employees have mentioned they like it at Edmonton RV because**: - We’re a family owned and operated business, and...

  • Service Advisor

    6 days ago

    Edmonton, Canada Toyota Northwest Edmonton Full time

    **Toyota Northwest Edmonton** is currently seeking a **Service Advisor** to join our team of customer focused professionals. **Purpose/Summary of Position**: The Service Advisor is responsible for ensuring that our service customers receive timely, friendly and efficient service. Acting as a liaison between the customer and our technicians, the Service...

  • Service Advisor

    2 weeks ago

    Edmonton, Canada O.E.M. Remanufacturing Company Inc. Full time

    Company: O.E.M. Remanufacturing Company Inc. Number of Openings: 1 Worker Type: Permanent Position Overview: Reporting to the Customer Service Supervisor at OEM Remanufacturing, the Standard Service Advisor is the primary contact for specific Finning Canada customer groups to support the customer’s remanufacturing requirements. The Standard Service...

  • Service - Advisor

    5 days ago

    Edmonton, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...

  • Service Advisor

    2 weeks ago

    Edmonton, Canada Modern Auto Body Ltd Full time

    **Service Advisor** **Modern Auto Body Ltd. - Edmonton, AB** **Full-time | Permanent | Monday to Friday, 8:00 AM - 5:00 PM** **About Us** Modern Auto Body Ltd. is a family-owned collision repair shop with over 55 years of excellence. We are OEM-certified for several luxury brands and specialize in restoring vehicles to their original factory condition....

  • Service Advisor

    6 days ago

    Edmonton, Canada Koch Ford Lincoln Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your role will involve providing exceptional customer service, assessing vehicle issues, and recommending necessary repairs or...

  • Service Advisor

    1 week ago

    Edmonton, Canada Revolution Motors Inc. Full time

    Revolution Motors is a well-established and customer-focused automotive repair facility dedicated to providing high-quality service, honest advice, and dependable workmanship. We are looking for a motivated and professional **Service Advisor** to join our team and be the bridge between our valued customers and our skilled technicians. **Key...

  • Service Advisor

    6 days ago

    Edmonton, Canada J & P Auto Ltd. Full time

    _**If you an energetic, experienced Service Advisor with exceptional customer service skills along with strong attention to detail experienced in a garage or dealership environment, we want to hear from you! Join our team now!**_ You are familiar with the automotive industry and interested in working in an environment where you are constantly on the move,...